Hotel Deputy General Manager

5 days ago


Victoria, South Africa HotelJobs.co.za Full time

A luxury 73-room hotel in Victoria Falls is looking for a Deputy General Manager to oversee day-to-day operations, controls, and staff training. There’s close cooperation with the General Manager where the Deputy General Manager assists to plan, develop, and oversee projects. The Deputy General Manager also steps in and takes over the responsibilities of the General Manager in his/her absence.

Responsibilities will include:

- Assist the General Manager with day-to-day operations.
- Assigns duties to HODs to ensure adherence to hotel policies and established operating procedures.
- Provides training to staff and HOD's.
- Plays a role in the hotel's public relations and promotes the property within the hotel industry, local community, and trade associations.
- Monitors Guest feedback on Tripadvisor, OTA's etc., and in-house post-stay surveys.
- Receives and resolves or assists the General Manager in resolving guest complaints and the service recovery process.
- Selects or assists in the selection of hotel staff and reviews employee performance.
- Conducts personnel actions such as disciplinary actions and terminations according to the company’s code of conduct.
- Maintains accurate records, including, daily, weekly, and monthly reports.
- Assisting the General Manager during meetings and conducting HOD meetings in the absence of the General Manager.
- Adheres to company procedures and regulations as well as standard operating procedures.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
- Performs daily, weekly, and monthly property inspections.
- Ensures property, grounds, and work areas are maintained to standards.
- Cover shifts is all departments as scheduled by the General Manager.
- Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status reports to GM.
- Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Ensures effective, timely, and accurate communications flow with regards to hotel policies and procedures.

**Experience** :3 years plus

**Education Level**: Degree

**Qualifications**: Relevant Degree/Diploma Hotel and Catering Operations

**Software**: Opera / Micros systems / MS Word / MS Excel

**Equipment**:Laptop / Trade Related - provided by employer

**Knowledge Of**: Hotel / Lodge operations / Staff training

**Skills**:To Work well with minimum supervision, management and coordination of staff, administration, Food & Beverage background, and strong guest relations.

Uniform will be provided to wear on duty

**Reports to**: Hotel Management and Directors

**Package**: Gross +- USD2,500 per month (DOE) + housing, medical aid, and transport benefits/ allowances.

**Applicants must hold a valid Zimbabwean passport, ID, or a valid residence permit.


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