Call Centre Agent
2 months ago
Icon Africa, a company located in the heart of Cape Town's V&A Waterfront, is dedicated to nurturing talent. We currently have openings in our lead generation department for motivated individuals eager to advance their careers in the call center industry. As a rapidly expanding company, we offer significant opportunities for growth to individuals who demonstrate the right skills and dedication. If you believe you are up to the challenge, please continue reading.
Job Brief: We are seeking Lead Generation Contact Consultants to generate leads for our clients, prominent financial services brands in the insurance sector. Effective communication skills are crucial for this role.
**Responsibilities**
Speak to potential clients and generates interest
Ensure that the person qualifies for the product offered;
Updates the system with the call outcome; Update information as may be required from time to time; Ensure that the quality of the lead meets the company standard; Uphold the company policies and procedures; Live our core values Protect the company, our clients and the brand at all times
**Responsibilities**:
- Communicate with potential clients to generate interest.
- Ensure prospects qualify for the products offered.
- Update the system with call outcomes and necessary information.
- Maintain lead quality to company standards.
- Adhere to company policies and procedures.
- Embody our core values.
- Safeguard the company, clients, and brand at all times.
- Demonstrate exceptional time management skills.
- Uphold client brand values in interactions with consumers.
**Requirements**:
- Strong communication skills.
- Willingness to learn.
- Excellent time management abilities.
- Driven by performance and targets.
- Ability to work well under pressure.
- Positive attitude and self-discipline.
- Matric certificate or equivalent.
- Fluent in English.
- At least one year of experience as a call center agent.
Saturday work may well be required.
If you possess strong communication skills, thrive under pressure, and seek career growth opportunities, this position may be perfect for you.
**Job Type**: Permanent Salary: Up to R12,000.00 per month (CTC), inclusive of bonuses.
Pay: R4 000,00 - R12 000,00 per month
Ability to commute/relocate:
- Victoria & Alfred Waterfront, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
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