Logistics Assistant
3 weeks ago
Continue growing with PPG
:
The role of a Logistics co-ordinator is to accurately process orders and oversees cycle of order fulfilment. Deal with incoming customer enquiries and provide customer feedback pertaining to orders, stock enquiries, deliveries, etc.
CORE ACTIVITIES WILL INCLUDE:
- Liaise between other departments & the customers to provide the service most suitable to the client’s needs.
- Identify & assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Processing high volumes of product orders.
- Ensure weekly back orders are processed on time and liaising with customers regarding status on back orders.
- Processing of purchase orders and GRV’s
- Efficient answering of calls
- Prepare accurate monthly logístical reports for management.
- Filing of all relevant customer and company documentation pertaining to orders.
- OTIF reporting daily.
- Monitoring stock outs to ensure OTIF targets are met.
- Liaising with transporters regarding deliveries/quotations/transportation queries
- ADHOC functions related to customer service and logistics.
SKILLS REQUIRED:
Grade 12 or equivalent in experience
Extensive knowledge of MS Word/Excel/Outlook
Experience on SAP an advantage
Efficiency, accuracy & attention to detail
Self-motivated & willing to take initiative.
Ability to analyse data and understand connections,
Talent for recognising the opportunities for process improvement in those connections.
Strong communication skills
Previous sales & admin background
Aptitude to work without direct supervision.
Must be fully bilingual (English & Afrikaans - read, write, speak)
Must be able to work within a diverse environment.
Ability to think “out of the box”.
PERSONAL CHARACTERISTICS:
Must be a team player.
Must be able to work under pressure.
Must have willingness to learn.
Must be patient.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
Benefits will be discussed with you by your recruiter during the hiring process.
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