Payment Operations Analyst
3 weeks ago
**Purpose of Role**:
Managing all payment-related queries and concerns.
**Responsibilities**:
- Compiling and maintaining all Payment concerns and following up on them
- Identify area of concern and escalate accordingly
- Liaise with Finance about Missing transactions
- Liaise with Payment Product team for all technical actions & systems
- Keep a daily check on transactions and transactional trends
- Regular follow-up on all queries raised with different departments and teams
- Point of Contact for the support team about all payment related queries
- Assisting Risk team with all Deposit and withdrawal queries
- Usage of Payment Portals for transaction monitoring and identification
- Any additional ad hoc duties
**Requirements**:
**Minimum competencies**:
- Experience of working in an e-commerce business
- Knowledge of Payment Systems associated with deposits and withdrawals
- Experience in the field of analyses and investigation
- Ability to work in different shifts
- Ability to work in a multi-dimensional environment
**Salary**: R1.00 per month
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