Sales Manager

6 months ago

Cape Town, South Africa PULLMAN Full time

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

**Job Description**:
**Position Overview**

The Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels existing Corporate and MICE accounts. All duties that are carried out should be in accordance with Accor Hotels Standards and legal requirements.

**Main responsibilities**

**Duties**
- Account manage an allocated portfolio undertaking complete account management responsibilities for maintaining, servicing & developing the accounts, growing revenue and tracking production.
- To increase the volume of transient corporate business levels, Business group and MICE as set down, by targeting new business from existing and/or potential clients.
- To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.
- To meet agreed monthly performance targets - appointments, account management calls, client appointments & revenue targets as set by your line manager
- To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
- To re-negotiate and re contract all annual corporate accounts.
- To recommend membership of relevant industry associations, sales trips and tradeshows that will benefit the hotel in terms of achieving budget as set down.
- Attend and assist with in-house marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities.
- Update & maintain sales contact lists and account information in Anais
- Maintain awareness of the hotels key competitors, of their client interaction, their key account base and corresponding rates and any property developments.
- To achieve a number of KPI’s relating to appointments, client interaction & account development.
- To achieve new business targets and manage an agreed portfolio of existing accounts in order to retain and develop the business.
- Attend and assist with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities.
- Produce required reports of completed sales activity including details of face to face client appointments, presentations, familiarisation trips and any other related client interaction.
- Update and maintain sales contact lists and account information in Anais or other systems as directed.
- Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans. Each account is to have a complete and up to date ADP.
- Ensure constant familiarity with the hotels financial position and selling strategy versus previous year and current budget.
- Maintain awareness of the hotels key competitors’ financial performance, of their client interaction, their key account base and corresponding rates and any property developments.
- To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required
- Carry out Sales Trips to all business areas as specified both domestically and internationally as required.
- To carry out any other reasonable duties that may be required/attend & assist with in-house marketing activities.

**Talent & Culture Responsibilities**

Assist the Sales Management Team in the following:

- Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
- Effectively use the guest feedback to improve product and service delivery.
- Openly communicate with staff ensuring

**Health & Safety**
- Notify you Manager of any reason you may not be capable of performing your tasks safely.
- Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.
- Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, worki

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