Direct Sales Campaign Manager
6 days ago
**Introduction**
We requires the services of a talented and experienced Direct Sales Campaign Manager at our head office based in Johannesburg, to manage,co-ordinate and impact sales directly and indirectly through the our Direct Sales Contact Centre and Outsourced Contact Centre partners, and to achieve profitable sales growth in line with Sales objectives. The role needs to work closely with the Contact Centre partners to develop, implement and ensure ongoing adherence to specific scripts, policies and procedures as well as enhance current processes for continuous improvement methods through optimizing strategic stakeholder relations and evaluating collective performance.
- Relationship and Output Management - Outsourced Contact Centres
- Develop a relationship with external Contact Centre Partners, set targets for sales and provide support that will continually improve therelationship.
- Manage Sales Outsource Contact Centre Partners in line with strategic Sales objectives.
- Drive the achievement of sales and campaign targets - Volumes.
- Continuously monitor and drive sales targets to ensure that the outsource Contact centre partners are achieving these set targets.
- Accountable for ARPU enhancement and churn reduction in channel.
- Attend and represent us at specific meetings to maintain and build the external relationships.
- Communication regarding pricing, process changes, scripts, business instructions for the outsource Contact centre partners.
- Action and pro-actively manage output sourced from various relevant reports (daily, weekly, or monthly) generated by the outsource Contactcentre partner team on any sales related interactions with outsource Contact centre partners.
- Ensure effective and professional service delivery in line with the set sales principles to all customers on an ongoing basis through the outsourceContact centre partners.
- Respond to specific requirements such as presentations, product updates and training to ensure outsource contact centre partners are updatedon products and latest developments.
- Motivate the outsource Contact Centre partners and ensure that their efforts are recognised.
- Work with the business, pricing and planning teams to ensure that all plans are aligned, and a robust forecasting process is in place.
- Implement an effective outsource call centre partner quality assurance framework in line with expected standards.
- Implement measures to ensure policy & procedures are followed by the outsource call centre partners.
- Implement and improve existing work processes, systems and outputs related to sales.
- Ensure early identification of possible risks related to outsource call centre partner sales processes.
- Liaise with Learning and Development to provide high standards of ongoing training for outsourced call centre partners.
- Jointly responsible for the outsource telesales governance.
- Identify trends impacting key customer processes and experience.
- Manage statistical information to address sales performance.
**Minimum requirements**
- Relevant 3-year degree in Marketing, Sales or a related field. NQF 7.
- FAIS accreditation Required
- RE5 required
- 5 Years’ experience within a Sales or Campaign Management function, including business improvement exposure or experience
- as well asproject management experience.
- Minimum 2 years’ experience with senior stakeholder management.
- Prior project coordination experience is advantageous.
- Understanding of financial services insurance industry an advantage.
- Experience in direct selling an advantage.
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