Campaign Manager

2 months ago


Johannesburg, South Africa Nedbank Full time

**Job Classification**
- Job Requisition - 136340
Closing Date - 21 October 2024
Location - Johannesburg
Cluster - Nedbank Insurance
Please Note: Preference will be given to applicants from Underrepresented Groups
- Job Family- Sales And Services
- Career Stream- Call Centre (Service)
- Leadership Pipeline- Manage Self: Professional
- FAIS Affected**Job Purpose**
- To plan, execute, monitor and deliver on sales and prenetration retention business objectives in support of Nedbank Insurance Product and Channel Strategy.**Responsibilities**:

- Responsible for stakeholder engagement and alignment across the campaign value chain
- Plan and implement campaign activities in line with sales and penetration business objectives
- Drive strategic sales levers by observing, coaching and testing for understanding
- Review of end to end fulfilment processes for efficiency and effectiveness
- Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities
- Drive campaigns and sales initiatives in support of digital channels and commercialisation
- Support digital marketing & commercialisation by driving digital campaign journeys
- Provide support to stakeholders and management through campaign planning, processing and post campaign reporting
- Focus on portfolio tilt and drive relevant products to increase revenue
- Drive Life Cycle Management activities to increase revenue
- Conduct related workshops and training interventions to improve client experience
- Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction

**Job Responsibilities Continue**
- Ensure adherance to sales and retention standards and strategies by observation and measurement and recommending corrective action
- Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets
- Support relevant areas to achieve sales and retention objectives by highlighting gaps and opportunities
- Monitor and coach to ensure understanding and effective utilisation of all sales and retention systems to achieve strategic objectives
- Reducing processing errors and improve data quality by effective monitoring, controls and putting corrective activities in place
- Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements
- Support the achievement of the business strategy, objectives and values by utilising Nedbank’s campaign and marketing systems and capabilities
- Identify training courses and career progression for self through input and feedback from management
- Ensure all personal development plan activities are completed within specified timeframe
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

**People Specification**
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification- Marketing degree- Essential Certifications- Preferred Certifications- Minimum Experience Level- 3-5 years relevant campaign, leads management and/ marketing**Technical / Professional Knowledge**
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Nedbank policies and procedures
- Principles of financial management
- Relevant software and systems knowledge
- Database Management
- Business Acumen
- Research methodology
- Behavioural Competencies- Building Influential Partnerships
- Driving Successful Customer Engagements
- Valuing Differences
- Global Perspective
- Planning and Organizing
- Establishing Customer Value
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_



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