Service Delivery Analyst

Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential Functions Client...

A growing Investment Administration company is looking for a dedicated Service Delivery Manager. The main tasks of the Service Delivery Manager include managing multiple projects, addressing reliability issues, tracking project metrics, managing budgets and stakeholder liaison and ultimate responsibility for meeting project delivery dates with the level of...

**SERVICE DESK ANALYST** **Cape Town** **MINIMUM REQUIREMENT** 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring **DUTIES**: Customer Service Call Alignment Ticket Status...

**BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous IT Service Delivery Supervisor to join a goal-oriented team. **QUALIFICATIONS NEEDED**: - Bachelors degree in information technology, Computer...

Overview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am - 5.30pm EST) **START DATE**: IMMEDIATELY This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L...

Western Cape, Cape Town - Market - Related Annually Cost To Company - One of South Africa's Banking Giants is looking for a Delivery Lead to provide direction and lead IT teams responsible for the full product lifecycle to ensure successful delivery of all product features, support, and maintenance related tasks within the Bank's Operations. **Purpose...

Company Description The Rank Group is growing rapidly within both our Venues and Digital businesses. If you’re not sure who we are, you may be more familiar with us through our iconic brands; Mecca Bingo and Grosvenor Casino. We have most recently acquired Stride Gaming, which, together with our existing Digital business, forms Rank Interactive. We...

**Service Delivery Manager** The IT Service Delivery Manager oversees a number of key functions within the IT department of our clients enabling the delivery of a high-quality service to end users, and ensuring Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role and requires you to...

Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilisation of services provided Establishing and articulating business...

A bit more about the Opportunity...: What Your Day-to-Day Will Look Like: The individual excels in the effective and efficient management of their department, demonstrating proactive and optimal resource forecasting and management. They are adept at managing change within the operation and compile statistical reports on key deliverables. Additionally, they...

A multinational Investment Management company is looking for a Compliance Analyst, to join their Analytics team - a leading risk, performance, and compliance services provider. As part of this team, your role is to support the strategy of the business and ensure exceptional service delivery to clients. This is a brilliant opportunity for an analyst to join...

**PPURPOSE OF THE POSITION**:To develop, maintain and administer reports and to provide a technical support service with regards to Business Intelligence tools and general data related requests. **KEY RESPONSIBILITIES** - Development and deployment of new Business Intelligence reports (Business Objects, Looker Studio, Qlikview, Google Sheets) and ad hoc...

Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and follow...

-Key Responsibilities: - Lead and manage the infrastructure service delivery team - Develop and implement service delivery processes and procedures - Ensure compliance with SLAs and service level targets - Manage service escalations and resolve incidents and problems - Develop and maintain relationships with internal and external stakeholders - Provide...

**Purpose of the Job**: Analyse the delivery claims logged against Engen to ensure that the claims comply with the agreed requirements between Engen and the dealer network. **Who you are**: - You are proficient at trend analysis. - You are innovative and solution driven. - You have a reputation for accuracy and attention to detail. - You have built reports...

A company providing secure cloud transformation by combining Microsoft cloud technology with cyber security, and managed services is looking for a T1 Security Analyst in Cape Town. This role will support the Tier 2 & Tier 3 Security Analysts in developing SOC & SOAR functions within the business, working closely with other teams as required to build...

BIOVAC is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic passionate, confident, proactive and meticulous Senior Service Desk Analyst to join a goal oriented team. **QUALIFICATIONS NEEDED**: - Bachelors degree or diploma in computer science or relevant...

Our client is an industry-leading digital marketing agency serving American and Canadian optometric practices. We are a virtual company, employing a global team of Web Development, SEO, Marketing, Sales and Customer Support experts. We want to hire an experienced and efficient**_ Director of Service Delivery _**to lead our customer-facing service delivery...

ELIGIBILITY Suitable qualified CLOSING DATE 02.06.2023 REFERENCE NUMBER CS 129/23 ext SALARY **Basic Salary**: R 453 794 p.a. DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Senior ERP Analyst - Revenue Services X4 Positions **Requirements**: - Minimum National diploma plus SAP certification Applicants with higher...

**We Go Places! How about you?** Immediate Superior: Customer Services Supervisor Location: Cape Town (Epping) Function: Commerce Sub Function: Sales - Ops Type of Contract: Permanent Reference Number: 107003 Closing Date: 07/04/2024 **Purpose of the job** The General Worker is responsible for providing support to the distribution process by performing a...