Service Delivery Manager

**Job description** **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for an IT...

Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential Functions Client...

Overview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: Direct Hire (W2) **START DATE**: IMMEDIATELY This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L responsibility. This...

Overview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am - 5.30pm EST) **START DATE**: IMMEDIATELY This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L...

Our client is recruiting IT Service Delivery Manager to help service their growing customer base and help them solve technical problems. The IT Service Delivery Manager will focus on the delivery of the customer’s solutions by planning, organizing, leading, and controlling. This position requires a positive, hands-on team-oriented leadership...

**About the Role** The IT Service Delivery Manager (IT SDM) works directly with the Teleperformance client base and owns the overall IT relationship between the client’s IT department and Teleperformance. In most cases these are Teleperformance’s largest and most complex clients. IT SDM is the main point of contact and advocate for the client and their...

**Key purpose**: This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery Manager oversees a team of technical specialists that enable the delivery of high-quality technology solutions to end users to meet business needs. Defining project needs and feeding these...

**Location**: Woodstock, Cape Town **Salary**: R900k - R960k per annum **About the Role**: The Operations and Service Delivery Manager manages and leads the technical team and is responsible for all technical and technical services delivery. The Technical Director is responsible for the technical architecting of solutions and the managing the technical...

**Job Duties/Responsibilities will include**: Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed for the optimum delivery of service Review and optimize processes and procedures Ensure that delivered services are fit for purpose, carrying out relevant reviews as necessary Manage the...

We are looking for the Service Delivery Manager MXDR is responsible for the delivery of the company's Cloud MXDR service offering. This includes the following processes, responsibilities, and tasks: - Day-to-day functional management of the MXDR team and members - Project management for connecting customers to the Cloud MXDR - Preparing and monitoring the...

Key Responsibilities: - Engage with customers in the closing stage of sales to begin to plan the onboarding process - Manage a comprehensive onboarding process through from welcome packs through to live running of our products or services. - Ensure all departments fulfil their role in the onboarding process and troubleshoot any issues that arise during the...

Our Client a Global tech firm is seeking a Service Delivery Manager - Insurance to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment. This role manages projects to deliver a specific product or transformation via a multi-disciplinary, highly skilled IT team. The IT Service Delivery...

Our Client a Global tech firm is seeking a Service Delivery Manager - Banking to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and great working environment. This role is core to decisions that build high performing teams, where people are excited about the work they are undertaking. The IT Software Service...

Peachtree Networks is looking for a Project Manager to join our team. The Project Manager is a key member of the Service Delivery Project Management Team. The Project Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the...

Responsibilities: - Organizing and coordinating the delivery process of goods within specified timelines - Collaborating with suppliers and delivery services to optimize logistics - Developing the courier service: recruiting, training, and motivating staff - Quality control of deliveries, analyzing and resolving issues as they arise - Tracking and...

Our Client a Global Tech firm is seeking a Client Delivery Manager to join their team in Cape town. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. The Client Delivery manager is accountable for the design, implementation and maintenance of the Service Delivery and Planning strategy, framework,...

Are you looking for a great opportunity to guide and build a Service desk whilst providing support to one of our many clients? As a well-seasoned Service Delivery Manager, you will be managing a team of Out of hours/Nightshift Service desk engineers, ensuring support tickets are responded to within agreed SLA's and making sure your team of well-equipped...

Business unit, Department, Reporting **Business Unit**: DPS **Department**: Application Solutions (SAP COE) **Reports to**: SAP IT Service Delivery Core Description Responsible for co-coordinating the delivery of services into BCX - Application Solutions - SAP COE’s customers. Ensure long-term healthy client relationships, acting as the bridge between...

**Job Summary**: We are seeking a highly skilled and experienced Senior Client Delivery Manager to join our team. The Senior Client Delivery Manager is responsible for overseeing the successful delivery of contracted services to our client, ensuring client satisfaction, financial performance and participating in the growth of the client account. This role...