Ssdm - Senior Service Delivery Manager

2 weeks ago


Cape Town, South Africa Barratt and Co Full time

-Key Responsibilities:

- Lead and manage the infrastructure service delivery team
- Develop and implement service delivery processes and procedures
- Ensure compliance with SLAs and service level targets
- Manage service escalations and resolve incidents and problems
- Develop and maintain relationships with internal and external stakeholders
- Provide regular service performance reports to management
- Manage and monitor infrastructure budgets
- Lead and support service improvement initiatives

**Requirements**:

- Minimum of 10 years' experience in service delivery management for infrastructure
- Strong technical knowledge of infrastructure systems and services
- Experience in managing complex IT environments and infrastructure projects
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple tasks
- Knowledge of ITIL best practices and frameworks
- Degree or Diploma in IT, Computer Science or related field

Pick n Pay offers a competitive salary, flexible working conditions, and a supportive work environment. If you are an experienced Service Delivery Manager looking for a new challenge in a dynamic and growing organization, we would love to hear from you.
Pick n Pay is an equal opportunity employer and value diversity at our company.



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