Banquet and Event Coordinator

6 months ago


Sandton, South Africa Marriott International, Inc Full time

**Job Number** 24022170

**Job Category** Event Management

**Location** Protea Hotel Johannesburg Balalaika Sandton, Maude Street, Sandton, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management
**Additional Information**:This hotel is owned and operated by an independent franchisee, Oklahotel (Pty) Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

**JOB SUMMARY**
- Dealing with incoming enquiries regarding conferencing and accommodation availability, room types, rates, etc. within the required turnaround time.
- Speak to GUESTS and Co-workers using clear, appropriate, and professional language.
- Identify guest needs by asking open ended questions and determine appropriate room types and maximize room rate.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Informing and enrolling guests to be Marriott Bonvoy members as well as using Marriott Bonvoy to convert bookings and all relevant processes pertaining to that booking.
- Explain guarantee/confirmation, special rate and cancellation policies to GUESTS via all modes of communication.
- Verify and record reservation information accurately as well as locate historic information should there be available to ease the GUEST experience.
- Accommodate and document special requests as well as sharing with the relevant affected department.
- Answer questions about property facilities/services, conferencing, and room accommodations.
- Follow sales techniques to convert groups and conferencing bookings and maximize revenue by upselling rooms and promoting hotel restaurants and other services and facilities to guests.
- All reservations aspects to be checked daily to ensure sufficient preparation, checklist completion and payments.
- Identify, record and process special billing instructions. Payment follows up processes followed.
- Pre-block and communicate all special requests or VIP accommodation accurately.
- Contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms and revenue optimization.
- Following up and conversion of enquiries is of utmost importance.
- Responsible for tidy administration, including keeping accurate records of all transactions, and file all reservations in a systematic order for easy referral both electronically and paper.
- Dealing with quotations, pro-forma invoices, contracts and following up on payments and vouchers.
- Set up proper billing accounts (i.e. room/tax/incidentals, tax exempt, direct/ special billing, group bookings) according to accounting policies.
- Responsible for Morning Reports, working out reservations statistics and balancing the hotel inventory.
- Prepare and review written documents as departmentally required including proof reading and editing written information to ensure accuracy and completeness.
- Work with relevant TEAMS to discuss and formulate budgets, rates and availability for all groups and individuals.
- Overseeing and completing all groups from time of bookings till departure. Pre, during and post event activities relevant to the department to be executed. Reconciling invoices upon departure and ensuring payments and contracts are signed as per company policy.
- Respond to any challenges found for accommodation rooming requests by communicating with GUEST or group contacts or relevant hotel departments.
- Accurate input of room blocks and reservations.
- Remove group rooms blocks from general inventory by entering information into reservations systems (MARSHA, Forecasts, Opera).
- Communicate with relevant management to assist with any group errors and difficulties.
- Conversion efforts and site inspection to be done to assist with group conversions.
- Assisting with Airlines Blocks, rooming lists and splitting of airline reservations.
- Comply with brand standard audit, quality assurance expectations and standards.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Updating and sharing of available rates with relevant TEAMS to ensure correct rate selling.
- Essential information required by the organization is accurately communicated to the appropriate personnel and any differences of opinion with other members of STAFF are dealt with in a manner that maintains goodwill and respect and avoids offence and conflict.
- Partner with and assist others to promote an environment of teamwork and a


  • Banqueting Coordinator

    3 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    Valor Hospitality Partners is a global hospitality management company that partners with internationally renowned hotel brands to deliver the hotel’s full commercial potential. **OUR CULTURE**: Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests. It’s our uncompromising passion for...

  • Banqueting Manager

    6 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    Key responsibilities: - Marketing and selling conference and banqueting facilities - Scheduling reservations - Operating the facilities profitably - Planning well so each event runs smoothly - Checking all bills are paid on time - Managing your food and beverage team - Briefing staff and checking the room set-up before the event - Ensuring the room is...


  • Sandton, South Africa C & G (Hospitality) Recruitment Full time

    5 Star International Hotel Group is requiring a seasoned and experienced Banqueting Manager for their 5-star Sandton Hotel Property. Key responsibilities: - New Business, retaining new business - Marketing and selling conference and banqueting facilities - Scheduling reservations - Operating the facilities profitably - Planning well so each event runs...


  • Sandton, South Africa Isisekelo Recruitment Full time

    **Prerequisites**: **Education**: **Experience**: 3 to 5 Years Experience in hotel sales or Banquet sales or event sales with proven track record. Solicit Future conference business for hotels in assigned market areas. Maintain and exceed sales targets defined by the management. Also able to work under pressure, meet deadlines and achieve daily targets,...


  • Sandton, South Africa The Capital Hotels and Apartments Full time

    The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of...

  • Banqueting Supervisor

    7 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    Must hold a Matric and /or Certificate, Diploma in Events/ Hotel Management or equivalent. - Must have at least 2‐3 (three) years experience within same position in 4 OR 5* hotels within the banqueting department. - Must be proficient in OPERA and Excel (Office) - Must have own transport - Shift and weekend work applies


  • Sandton, South Africa ANEW Recruitment Full time

    ANEW Hotel OR Tambo is looking for an Assistant Banqueting Manager to oversee all aspects of a banquet or event, including set-up, food presentation and serving while focusing on quality presentation, customer service, complying with food and safety regulations and creating results that contributes to the mission and overall success of the company.The...

  • Banqueting Manager

    7 months ago


    Sandton, South Africa C & G (Hospitality) Recruitment Full time

    **5 Star International Hotel Group is requiring a seasoned and experienced Banqueting Manager for their 5-star Sandton Hotel Property.** Key responsibilities: - New Business, retaining new business - Marketing and selling conference and banqueting facilities - Scheduling reservations - Operating the facilities profitably - Planning well so each event runs...

  • Banqueting Manager

    7 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    **5 Star International Hotel Group is requiring a seasoned and experienced Banqueting Manager for their 5-star Sandton Hotel Property.** **Key responsibilities**: - ** Marketing and selling conference and banqueting facilities.**: - ** Signing NEW business, but RETAINING is key here!**: - ** Scheduling reservations**: - ** Operating the facilities...

  • Coordinator - Events

    21 hours ago


    Sandton, South Africa Growthpoint Properties Full time

    Job purpose To organise the smooth running of all events within Growthpoint and to ensure all events are aligned to the corporate identity of the company. Duties and responsibilities Events Coordination Supplier Liaison and Management - Including sourcing new suppliers and loading on Fraxion and MRI - Ensuring timely payments to suppliers Coordinate and...

  • Events Coordinator

    6 months ago


    Sandton, South Africa IDC Full time

    IDC is looking for a Events Coordinator to join there team on a 12 month Fix term contract. **Qualification and Experience** Qualification** - Marketing/Events Management Diploma, Project Management Diploma **Knowledge & Skills** - At least two years experience in events management. - Microsoft office MS Word, Word, Excel, PPT - (compulsory). **Roles and...

  • Events Coordinator

    6 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    High end restaurant group based in the Sandton area is looking for an Event Coordinator roaming between units. The Events Coordinator is responsible and accountable for the proactive leadership, direction, execution and support of all phases of event coordination and the guest experience. - To maintain organization of details for booked events. - To provide...


  • Sandton, South Africa Boardroom Appointments Full time

    At Boardroom Appointments, we are seeking an experienced Event Coordination Specialist to join our team.About the RoleThis is a 6-month contract position that offers a competitive salary of $60,000 - $80,000 per annum.Key ResponsibilitiesSupport the events and marketing teams in delivering high-quality client-facing events.Foster networking opportunities to...

  • Functions Coordinator

    7 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    Oversee overall management, planning and control of the functions and banqueting operation - maintaining 5 star standards set by both the company and the client within agreed budgetary limits. - Manage all client events, quoting on function requirements and function bookings. - Manage and report functions reservations. - Sufficient monitoring of operations...

  • Functions Coordinator

    7 months ago


    Sandton, South Africa Feedem Recruitment Full time

    **Job Advert Summary**: We are recruiting for a Functions Coordinator, to oversee overall management, planning and control of the functions and banqueting operation. Maintaining 5 star standards set by both the company and the client within agreed budgetary limits. Established in 1975, Feedem is a large contract catering company in South Africa which...


  • Sandton, South Africa Gel Events Full time

    We are looking for a skilled and experienced Senior Event Coordinator to oversee the smooth execution of guest logistics operations during events. This critical role ensures that all aspects of event planning, coordination, and execution run seamlessly.The ideal candidate will have proven experience in managing multiple tasks and teams, with excellent...

  • Event Coordinator

    4 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    Award winning catering company doing high end events & weddings in and around Gauteng is looking for an Events Coordinator. - Able to put together mood boards and design a look & feel from start to finish. - Ensure that the highest standard of performance and service is achieved when selling, reserving, planning and executing weddings, events and additional...


  • Sandton, South Africa Reef Caterers Full time

    **We are seeking an Event Planner and Coordinator who will be responsible for organizing events such as conferences, meetings or corporate functions. Will handle logistics, scheduling, vendor management, and ensuring everything runs smoothly.** **Scheduling and Organizing**: Will manage the schedule of events, ensuring that everything is on time and that...

  • Event Coordinators

    2 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    Award winning catering company doing high end events & weddings in and around Gauteng is looking for Junior & Senior Events Coordinators. - Able to put together mood boards and design a look & feel from start to finish. - Ensure that the highest standard of performance and service is achieved when selling, reserving, planning and executing weddings, events...


  • Sandton, South Africa Gel Events Full time

    We are seeking a skilled Event Logistics Coordinator to oversee the smooth operation of guest logistics during events. This critical role involves ensuring seamless check-ins, tracking guest attendance, and coordinating with clients and staff.Key Responsibilities:Set up and manage onsite guest check-in and tracking systems.Coordinate with event companies to...