Incident Manager

**Job Description**: This role forms part of the Systems Operations and Management Team. Incident management is responsible for optimally managing the end-to-end life cycle of all Incidents affecting BankservAfrica Services and customers. The focus of this role is to follow incident management protocols and restore IT services to normal operations as...

Incident Management Agent Johannesburg About Job: We are hiring Incident Management Agent to join our team. If you’re excited to be part of a winning team, Zensar is a great place to grow your career. You’ll be glad you make the right choice to join us. Advantage of Zensar Technologies We are a technology consulting and services company with 11, 800+...

An exciting permanent role has just opened up at a Financial institution. Our client is on the hunt for an Incident Manager with 3 - 4 years of experience as an Incident Manager in a large JSE-listed environment **Key Responsibilities**: - Engaging with functional peers to collaborate and share information related to the service management service...

**What you will do**: We make every interaction matter. We have a cloud communications platform at the heart of what we do which enables rich and engaging interactions that integrates communication channels and existing back-end business systems together to enable the orchestration and automation of all customer and employee interactions. You are a vital...

**Key Duties and Responsibilities** - Monitoring an investigating security threat alert daily - Reviews the most recent SIEM alerts to see their relevance and urgency - Carry out triage to ensure that a genuine security incident is occurring - Analyze various logs: individual host, network traffic, firewall and intrusion detection systems to locate and...

Manage in-depth investigations into IT related problems to co-ordinate a rapid and effective cross-sectional response to major incidents including escalation, follow-through, dissemination of workarounds or resolution advice and closure. Conduct detailed analyses of data gathered via the service management process to identify underlying issues and develop...

This details all the information about the job posting. - Share this job as a link in your status update to LinkedIn. **Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give...

TheSpecialist: Incident Management will be responsible for logging and owning issue resolution follow up and communication, impact analysis and reporting on incident escalated to the Nerve Centre with the end view of enhancing the customer operations service delivery. The Specialist: Incident Management ensure that issues are escalated to there relevant...

**Requisition Details & Talent Acquisition Consultant** - REQ 129926 Keabetswe Modise- Job Family- Information Technology - Career Stream- It Operations - Leadership Pipeline- Manage Self: Operational - FAIS Affected**Job Purpose** - To do incident restoration and driving all incidents logged at the Service Desk down to a manageable level and ensure there is...

Job Description To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible levels of service quality, confidentiality, integrity and availability are maintained - Build working relationships across teams and functional lines in order to enhance work delivery,...

The manager of Real Time Analysis and Incident Management twill lead the Real Time Monitor and Issue Incident Management function for Customer Operations and is responsible for monitoring and optimizing customer service performance, volume handling, staffing and schedule adherence; logging and owning issue resolution follow up and communication, impact...

Job Title : IT Incident and Problem Analyst SpecialistSalary: R500,000 - R700,000 per annum (Estimated)About the RoleWe are seeking a highly skilled IT Incident and Problem Analyst Specialist to join our team at Old Mutual. The successful candidate will be responsible for documenting, analysing, and resolving incidents to ensure service continuity and...

IT Incident Management Co-Ordinator - JHB Minimum requirements: - ITIL Foundation V4 Certification - Incident Management Certification - Problem Management Certification Salary offer: R33K C2C **Education**: - Diploma (required) License/Certification: - ITIL Foundation V4 Certificate (required) - Problem Management Certificate (required) - Incident...

Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field o Relevant certifications such as ITIL, PMP, COBIT, or equivalentTechnical Skills:Strong understanding of FinTech/Banking Technology stack and its dependenciesProficiency in documenting and defining technical dependenciesExperience with Known Error...

Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field o Relevant certifications such as ITIL, PMP, COBIT, or equivalent Technical Skills:Strong understanding of FinTech/Banking Technology stack and its dependencies Proficiency in documenting and defining technical dependencies Experience with Known Error...

About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To ensure incident controls and processes are in place as well as recorded to minimize operational business risk impact ensuring the best possible...

534848BR**Why Kyndryl** - Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

The ideal candidate will have a minimum of 2 years' proven experience in incident response. Your main duties will include identifying and mitigating the impact of security incidents, determining their root causes, and implementing precautionary measures to prevent their recurrence. Job Responsibilities include: 1. Respond to computer security incidents...

The ideal candidate will have a minimum of 2 years' proven experience in incident response. Your main duties will include identifying and mitigating the impact of security incidents, determining their root causes, and implementing precautionary measures to prevent their recurrence. Job Responsibilities include:1. Respond to computer security incidents...

The ideal candidate will have a minimum of 2 years' proven experience in incident response. Your main duties will include identifying and mitigating the impact of security incidents, determining their root causes, and implementing precautionary measures to prevent their recurrence. Job Responsibilities include:1. Respond to computer security incidents...