Cx Associate
1 month ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
The purpose of this role is to deliver, evaluate and report on all Business Unit specific training within the operation
**Working at NTT**
**KEY PERFORMANCE AREAS**
Training
- Delivers skills (product & systems) training to all Agents
- Operates within agreed training schedule and meets quality standards
- Delivers induction training
- Delivers on-the-job training
Learning assessments
- Designs pre
- and post-training assessments
- Ensures completion of learning assessments and provides relevant feedback based on results
Administration and Record keeping
- Accurately records all learning and development interventions
- Updates all training material to ensure currency and accuracy
- Provides management with relevant training reports
- Ensures training manuals and aids are prepared for training
Makes logístical arrangements for training
**What will make you a good fit for the role?**
**A career at NTT means**:
- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broadest learning offerings in the industry.
We have other current jobs related to this field that you can find below
-
Cx Associate
3 weeks ago
Johannesburg, South Africa MyCalling Full time**Are you ready to take the next step in your career?** What you will be doing; The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. - 1. Training - Delivers induction, product, systems, and customer experience training to agents - Deliver...
-
CX Associate SAA S189
6 days ago
Johannesburg, South Africa Merchants Full timeCX Associate SAA S189 What you will be doing; The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. 1. Training Delivers induction, product, systems, and customer experience training to agents Deliver refresher training as required ...
-
CX Team Leader Gauteng
2 weeks ago
Johannesburg, South Africa Merchants Full timeCX Team Leader Gauteng Work With The Best At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. If you were born to deliver exceptional service, apply...
-
CX Team Leader Gauteng
2 weeks ago
Johannesburg, Gauteng, South Africa Merchants Full timeCX Team Leader Gauteng Work With The Best At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential. If you were born to deliver exceptional service, apply to...
-
Director Cx Services
1 month ago
Johannesburg, South Africa NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Director Cx Services
2 weeks ago
Johannesburg, Gauteng, South Africa NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Cx Associate
2 weeks ago
Johannesburg, Gauteng, South Africa NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Technical Associate
2 days ago
Johannesburg, South Africa Quantanite Full timeYour Role at Quantanite: As a Technical Associate, you will play a pivotal role in supporting our technical operations and ensuring seamless service delivery to our clients. You will be responsible for maintaining and troubleshooting technical systems, providing technical support to internal teams, and contributing to the implementation of technical...
-
Senior IT Associate
2 weeks ago
Johannesburg, Gauteng, South Africa Quantanite Full timeAbout QuantaniteQuantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human...
-
Experience Design Lead
4 weeks ago
Johannesburg, South Africa Nedbank Full time**Job Purpose** - Implementation of the Client and Employee Experience design strategy and to synthesise the outcomes of design research and map them into a journey to meet the teams objective in line with Nedbank's focus on Client Centricity. - Manage interaction with clients, internal stakeholders, and value chain partners that assist in the development of...
-
Associate Consulting Engineer
1 month ago
Johannesburg, South Africa Cisco Full timeProgram Start Date: September 2024 Training Location: Johannesburg, South Africa Location after Training: Johannesburg, South Africa What you will do: By joining the Customer Experience Delivery team you will become a trusted advisor to our customers. You will consult with them to build a solid, long-term relationship, providing thought...
-
Site Director
2 weeks ago
Johannesburg, South Africa Believe Resourcing Full timeLocation: Johannesburg Compensation: R80,000 - R120,000 Reporting to: Chief Operating Officer **About our Client**: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology **Responsibilities**: Your work will directly contribute...
-
Customer Service Associate
2 months ago
Johannesburg, South Africa Quantanite Full timeAbout Quantanite: Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are committed to excellence in delivering transformative outcomes for our clients. ...
-
Specialised Support
1 week ago
Johannesburg, South Africa MyCalling Full time**What you will be doing;**: - The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. - ** 1. **Training**: - Delivers induction, product, systems, and customer experience training to agents - Deliver refresher training as required - Creates a...
-
Customer Service Associates
2 weeks ago
Johannesburg, Gauteng, South Africa Quantanite Full timeAbout QuantaniteQuantanite is a customer experience (CX) solutions and outsourcing company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We're an...
-
Site Director
2 weeks ago
Johannesburg, Gauteng, South Africa Believe Resourcing Full timeLocation: JohannesburgCompensation: R80,000 - R120,000Reporting to: Chief Operating OfficerAbout our Client:A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and TechnologyResponsibilities:Your work will directly contribute to us achieving...
-
Technology/domain Specialist I
4 weeks ago
Johannesburg, South Africa Nedbank Full time**Job Classification** - REQ 126692 Thembi Mtshali- Job Family- Information Technology- Career Stream- Application Development- Leadership Pipeline- Manage Self: Technical- FAIS Affected**Job Purpose** - To embed yourself into a long-lived Asset Squad within the Payments Domain, fully adopting and embracing “You build It, You Run It, You Own It”....
-
Head: Client Experience
4 weeks ago
Johannesburg, South Africa Nedbank Full time**Job Purpose** - Assist in the implementation of the Client and Employee Experience design strategy and to synthesise the outcomes of design research and map them into a journey to meet Nedbank's Strategic Outcomes in line with Nedbank's focus on Client Centricity. - Manage interaction with clients, internal stakeholders, and value chain partners that...
-
Brms/odm Consultant
3 weeks ago
Johannesburg, South Africa IndSAfri Full timeDomain Specialist - Business Rules Management **Responsibilities**: - Embedding oneself into a long-lived Asset Squad within the Payments Domain, fully adopting the philosophy of “You build It, You Run It, You Own It.” - Participating in both change the bank (modernization) and run the bank (stability, health, and client experience) activities at the...
-
Specialised Support
1 week ago
Johannesburg, South Africa MyCalling Full time**What you will be doing** The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. **1. **Training** - Delivers induction, product, systems, and customer experience training to agents - Deliver refresher training as required - Creates a training...
