Strategic Head of Call Centre Management

Job Title: Contact Centre Manager Head Recruitment Legends Job Purpose: The Contact Centre Manager is responsible for ensuring the Contact Centre meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Centre operations, manages the performance of staff, and maintains client relationships. Minimum...

The Group Call Centre Manager is responsible for overseeing all aspects of call centre operations, ensuring optimal performance, team development, and customer satisfaction while driving target achievement and operational efficiencies. Group Call Centre Manager duties and responsibilities: **Operational Management** - Lead the daily operations of the call...

**MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...

We are looking for a skilled Call Centre Manager who can lead our helpdesk and agents to better performance and improve service quality. The Call Centre Manager will assist in establishing call centre objectives, provide agents with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse call centre data, and...

_The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...

We're on the lookout for an experienced Strategic Business Partner to lead our call centre team at Netsurit Group. This is an exciting opportunity for a results-driven professional with a proven track record in call centre management.Responsibilities Include:Team Leadership:Mentor, develop, and lead a team of supervisors and agents, promoting a culture of...

We requires the services of a Call Centre Manager that is motivated, dynamic and willing to get the job done at all costs. **Responsibilities**: - Hire, train, coach and lead call centre team as they provide services to our customers. - Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where...

Job includes basic salary plus commission Overseeing daily operations of the call centre. Hire, onboard, train call centre personnel. Meet set sales targets. Must be customer service orientated & energetic, previous experience in call centre management an added advantage **Salary**: R10,000.00 per month

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.Setting goals: Establishing goals for call center employeesResolving issues: Resolving customer issues and other call center problemsManaging performance: Managing the team's performanceTransferring...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issue and meet Call Centre Targets.Setting goals: Establishing goals for call center employeesResolving issues: Resolving customer issues and other call center problemsManaging performance: Managing the team's performanceTransferring...

**About Us** At Quantanite, we are a premier BPO provider committed to delivering exceptional customer service solutions. Our work environment is dynamic, inclusive, and fosters innovation, collaboration, and professional growth. If you are passionate about leading teams, optimizing operations, and enhancing customer experiences, you’ll thrive with...

JOB TITLE - HEAD OF SERVICE CENTRE Reporting to the Managing Director and assuming an important, managerial and strategic role within the wider management team, the Head of Service Centre is responsible for the company’s local and offshore Managed Services operation. This key individual must be technically minded with an exceptional customer focus, have...

PURPOSE OF THE POSITION: The Group Call Centre Manager is responsible for overseeing all aspects of call centre operations, ensuring optimal performance, team development, and customer satisfaction while driving target achievement and operational efficiencies. Group Call Centre Manager duties and responsibilities: **Operational Management** - Lead the daily...

**Job Information** - Location- Recruitment Agency / Vacancy in Johannesburg- Salary- R480k -R360k p/a- Job Type- Permanent- Education- Degree/Diploma- Experience- 3-4 years- Reference- Callcentre- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a Call Centre Manager in Johannesburg - 3-4 years’ call centre experience -...

Call Centre Manager -5 years Minimum experience in Call Centre management -Managed at least a team of 30 or more agents at a time -Responsible for the day-to-day operations of a call centre, -Setting performance goals and targets -First preference is given to those in the Financial/Insurance/Trading industry - Developing and implementing effective sales...

Our client in the call centre industry is looking for a manager to join their dynamic team who will be overall responsible for the call centre business unit in South Africa, working in close cooperation with international clients. **Responsibilities** - Responsible for our new call centre in Johannesburg, South Africa - Ensure the business unit further...

**Job Overview**We are seeking an experienced Senior Call Centre Operations Manager to join our team at Recruitment Dynamix (Pty) Ltd. In this role, you will be responsible for managing the overall operations of our call centre, ensuring that we deliver exceptional customer service and drive business growth.Key Responsibilities:Strategic Leadership: Develop...

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

**CALL CENTRE/ADMIN AGENT - JOHANNESBURG - R16000 max** The Right Company are currently recruiting for Call experienced Centre/Admin Agents for an FMCG client in Johannesburg to do all Service Admin duties, logging of jobs, updated of Inhouse systems, client and internal productivity reports, customer queries and follow ups etc. Duties and Requirements: -...

Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...