Service Manager
7 months ago
**About Us**:
- As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.
**Duties & Responsibilities**:
- Manage service call and turnaround times.
- Manage maintenance agreements and adhere to specified timelines.
- Manage SLA's as per contract with clients.
- Ability to quote cients and obtain purchase orders.
- Ability to bring in new sales.
- Risk management - experience in identification, assessment and management of site risks.
- Delivering results - ablility to plan and execute to achieve ojectives and targets.
- Conduct client site assements and support with detail technology system, design and specification.
**Skills and Competencies**:
- Good knowledge in security syestmes such as access control, CCTV, alarms etc. This includes latest software tools and technologies, and experience working with industry systems.
- Posessess good knowledge of different software systems, basic network architectures and integration of systems.
- Experience in troubleshooting and ability to assist technical challenges on site.
- Must ensure teams follo the correct procedures, policies and documentation requirements across SLA agreements.
- Able to guide the team through the development, testing and implementaion stages and review the completed work effectively.
- Provide direction and technical expertise in design development and systems intergration.
- Able to make quick decisions and solve technical problems.
- Conduct client site assessments and support with detail technology system design and specification.
- Ensure that relevant installers are put in place.
- Occupational Health and Safety Act.
- SQL database.
- Project budgeting and reporting.
- Excellent communication.
- Working knowledge of MS Office
**Qualifications**:
- Matric
- Project Management Certificate or equivalent qualification
- Techinical background of security installations
- Basic Finance
- At least 5 years in management experience
- Psira registration
- Valid Driver's license
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