IT Service Delivery Manager
7 months ago
Responsible for:
- Ensure that service provided by ITSp's are relevant- Users understands the service level they can expect- Ongoing engagement with all ISP's- Management understands the performance of ISP's against service level agreements- Identify service delivery improvement
**Key responsibilities**:
- ITSP Management- Asset management- User management- IT services management- Business management- Budget management- Risk Management
- Degree in Computer Science/ Information Technology or relevant field
- Must be proficient with business software like Visio and Excel
- Experience in customer service and leadership
- At least four years experience in a similar role
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