Experienced Passenger Vehicle Service Advi

3 weeks ago

Paardeneiland, South Africa Unique Personnel Full time

**Job Number**
- 70797

**Job Type**
- Permanent

**Job Title**
- (D8980) Experienced Passenger Vehicle Service Advi

**Computer Skills**
- Computer literacy

**Industry**
- Automotive - Motor Vehicles

**City**
- Paarden Island

**Province**
- Western Cape
- Our client, a Dealership for a well-known passenger vehicle brand requires a Service Advisor who will also handle the Service Reception duties situated in Paarden Island, Cape Town**RESPONSIBILITIES**
- Following up with orders and parts requirements on all current and future jobs.
- Responsible for the total customer handling process in the service and repairs area.
- Achieve high level of customer satisfaction and confidence in order to increase loyalty and trust.
- Generate service business volume (selling parts and labour through interactive reception and upselling opportunities).
- Build and maintain a positive service image amongst customers.
- Handle all customer requirements by offering alternative repair solutions and pricing options.
- Able to motivate and technically validate and converse with customers on warranty and policy related repairs and matters.
- Must be able to handle all customer complaints and issues up to a certain level.
- Support the workshop scheduling system and work with foreman regarding the customer volume (appointments) too fully utilise workshop capacity.
- Follow-up after the service / repair to ensure the customer is satisfied with the work done.
- Maintain positive relationships with customers to ensure repeat and referral business.
- All general administrative duties for the workshop and/or service department.
- To answer the switchboard and to transfer to the call timeously. Refer inquiries to the relevant departments.
- To ensure that the reception area is always presentable and tidy.
- To receive all visitors in a friendly and professional manner.
- Announce the visitor to the relevant employee he/she/they are visiting and ensure that the employee receive them in reception within the reasonable time.
- If a visitor has to wait for the person that he/she/they are visiting, invite them to have some coffee/tea/water at the coffee station.
- Receive parcels, courier items and ensure that the relevant employee signs for it.
- Booking loan cars in and out and ensure that the relevant procedures are followed, and the documentation is completed accurately in respect of any damages to loan cars**Inherent Requirements**
- Min 5 years’ relevant experience within the motor industry at dealership level
- Team player, friendly and energetic
- Self Motivated
- Target/Goal driven
- Extremely good with client relationships (Excellent Customer Service)
- Strong Administration skills

**What Qualification**
- Min 5 years’ relevant experience within the motor

**Minimum Qualification**
- Certificate

**Status**
- Available

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