Multi-brand Educator

2 months ago

Durban, South Africa L'Oreal Full time

**PROFESSIONAL PRODUCTS DIVISION, KWAZULU-NATAL**

**Role**: Multi-Brand Educator
- In charge of clients’ **training to the BRAND products and techniques, boosting sales through education and driving to Access**

**KEY JOB ACCOUNTABILITIES**:
**Customer trainings**:

- Visits and trains customers in their region to **develop their technical skills **and **product knowledge**, working closely with the Business Partners
- Follows high potential clients in their region individually
- Leads **training sessions **in salons, academies and online and in line with Education strategy for all brands
- Is the relay and contact of clients concerning Access, **to increase drive and increase usage and penetration to Access**:

- **Boosting sales **through education + live streams + e-eventing
- Strategises and **optimises interactions with stylists**, to increase education reach and amplify its impact, turning our education into a strong business / growth driver and engagement / advocacy driver

**New clients partnership**:

- Visits and trains **new potential client partners**, in coordination with the Business Partners

**Schools**:

- Provides trainings for hairdressing schools of their area

**Brand identity**:

- Is the guardian of the **brand’s awareness **within their area
- Improves in-salon and adapts to brand standards
- Communicates **brand’s values and product information **in seminars, trainings (classroom, digital, webinars ) to customer and colleagues

**Reporting**:

- Reports on education actions, **via Access**

**Business Duo coordination**:

- Trains **Business Partners on brand **(products and services)

**Management**:

- Coached by Education Managers across the brand

**TECHNICAL / PROFESSIONAL & PERSONAL COMPETENCIES REQUIRED**:

- Elevates customer experience & Service attitude - fosters empathy, knows customer profiles & transmits customer-centricity
- Experience in hairdressing & or beauty experience (Masters all **technical hair topics)**
- Knowledge of brands’ identities and value propositions
- Transmits & empowers appropriate learning solutions for customer experience; delivers & transmits educational content; provides personalized follow-up and animates learning communities with passion.
- ** Collaboration and team work **skills, to develop the best tailor-made education and business development plan for the customer
- Ability to influence
- Strong customer service and communication skills
- Awareness of latest digital trends
- Understanding of social media levers
- Effective communicator with good presentation skills
- Expertise on the BRANDS: masters **brand identities **and knows **value proposition**:

- Deep knowledge of the brand’s **products and services **and knows how to present and transmit them to customers

**L'ORÉAL COMPETENCIES**
- Innovator
- Strategist
- People Developer
- Integrator
- Entrepreneur
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