Omni Channel Manager

3 weeks ago


Midrand, South Africa Sanofi Full time

**JOB PURPOSE**
- Reporting into the Head of Business Operations, the Omni-channel Manager will work very closely with cross functional business partners to develop, plan, and activate the Omni-Channel strategy and plans across all business units in South Africa aligned to the Go to market ambition and KPI’s
- The Omni Channel Manager drives the business by transforming & optimizing our go-to market approach and internal processes
- The Omni-channel Manager is responsible for viewing the holistic experience through the eyes of the customer, seamlessly orchestrating the plan across relevant channels
- The Omni-channel Manager is responsible for deploying a consistent, credible positioning and standards to the customer through an integrated approach to content planning, channel selection, media selection, and other omni-channel activity including third party platforms
- The Omni-channel manager anticipates customers current and future habits and needs and prepares the relevant strategies to influence behaviour and meet business objectives
- Responsibilities span commercial omni-channel strategy and execution to improve customer experience

**KEY ACCOUNTABILITIES**
- Help develop the omni-channel strategy and road map that is aligned to the global and affiliate Go to market vision and ambition.
- Understand the strategic objectives of the brands and actively consult on innovative omni-channel capabilities & best practices to help them achieve their goals
- Works closely with the cross-functional brand teams including Marketing, medical and sales to develop omni-channel customer plans and journeys that help deliver the brand and
- customer strategies.
- Ensures that the customer plans and journeys are transferred into quarterly cycle plans that deliver the quarterly go to market ambition.
- Supports the development of content strategy and messaging tactics that addresses current and desired future behaviour of customer segment.
- Support the development, approval, and implementation of promotional material across all identified channels with focus on 4M training, governance, and compliance
- Understand and anticipate preferred communication omni-channels to interact with customers in the moments that matter.
- Identify omni-channel needs and opportunities across the business and recommend innovative solutions, through relevant vendor selection processes and management
- Drives innovation in Omni-Channel by identifying and partnering with key third party suppliers
- Shares knowledge across the business through regular omni-channel business updates and best practice sharing
- Together with the training team, anticipate, identify, and close capability and skills knowledge on the omni-channel related activity, content, and channels
- Together with finance, track and communicate the omni-channel budget to the Marketing teams.
- Responsible for the omni-channel budget tracking and communication
- Promotional material review and approval tool (PromoMats) and the process surrounding validation
- Develops, coaches, and manages direct reports

**JOB-HOLDER ENTRY REQUIREMENTS**
- 3 Year Degree in Marketing / Digital Marketing
- A flexible attitude with experience of working in complex teams and collaborating across a large business.
- Strong communication skills, attention to detail and ability to work as part of a cross-functional team
- Experience in developing and implementing solutions in partnership with cross functional business partners and Digital
- Performance mind-set with a result orientated approach
- Customer-focused with a “can do” and “will do” attitude. Displays a sense of proactivity and urgency to meet business needs
- Understanding of omni-channel, digital and media principles, systems and trends in Pharma and non-Pharma industries
- Educated to degree level or equivalent, preferably with a marketing background
- At least five-eight years’ experience working in a similar Omni-Channel role.

**PLAY TO WIN BEHAVIORS**
- **Push to go beyond the level we have operated until now**:
constantly challenge the status quo focusing on the priorities that will deliver the best outcomes and letting go what won’t: be intolerant to mediocracy, believe we can and must do better and aim at higher but never at the expenses of our values and judgment
- **Put the interest of the organization ahead of own**:
consider both short and long-term impact of decisions; puts collective and global goals above individual or local goals; share resources and capabilities with those with the greatest need and impact; enable decision making at appropriate level
- **Act in the interest of our patients and customers**:
actively engage with customers to know their current and future needs; brings an external perspective into decisions
- **Take action and don’t wait to be told what to do**:
take smart and informed best bets with the information at hand and anticipate the consequences of her/his actions; use personal judgement



  • Midrand, South Africa Vodafone Full time

    **Role purpose**: For all Vodacom Group OpCos and partners across all customers including consumer, business and Financial and Digital Services Commercial owner of key digital metrics, capability builder for core e-& m-commerce assets and custodian of the Design and Digital Analytics practices to drive more digital share of mobile, Fibre and bundle sales...


  • Midrand, South Africa Sanofi Full time

    JOB PURPOSE - PST & CRM manager is accountable and responsible for the strategy, design, and deployment of the Sanofi Sales Force profiling, segmentation and targeting approaching. Driving, facilitating, and ensuring a disciplined and well considered customer centric segmentation approach. - Lead customer insight systematization; facilitate development of...


  • Midrand, Gauteng, South Africa Asie Personnel Full time

    Job Summary:We are looking for a highly motivated Channel Account Manager to join our team. The successful candidate will be responsible for managing the Dealer Channel network, identifying sales opportunities, and driving revenue growth.

  • Channel Manager

    19 hours ago


    Midrand, South Africa Coca-Cola Beverages Africa Full time

    Key Duties & Responsibilities**: KEY OUTPUTS - Provide shopper insights and knowledge to customer on category opportunities and performance - Co-ordination of strategy and business plans for key customers - Determine optimal category choices and develop clear customer strategies for opportunities identified - Development of clear look of success to “win at...


  • Midrand, South Africa Vodafone Full time

    **Role purpose**: Vodacom is on a journey to become the South Africa’s leading technology company, moving from a handset retailer & network provider into a truly digital business. We will achieve this and deliver on our brand purpose by providing the best voice and data experience in the industry. Central to our aspirations will be the ability to offer an...


  • Midrand, Gauteng, South Africa Asie Personnel Full time

    About the Job:We are seeking a skilled Channel Account Manager to join our team. The successful candidate will be responsible for managing the Dealer Channel network, identifying sales opportunities, and driving revenue growth.Main Responsibilities:Channel Management: Manage the Dealer Channel network to drive business growth.Sales Performance: Drive sales...


  • Midrand, South Africa Accenture Full time

    Work with Accenture Song Industry leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible for digital initiatives and play the role of a trusted advisor - Work with Clients across different industries such as CPG, Retail, Banking, etc. to Build out the their strategic plans...


  • Midrand, Gauteng, South Africa Be Different Recruitment Full time

    Sales & Marketing ExecutiveWe are seeking a talented Sales & Marketing Executive to join our team as a Senior Manager: Digital Sales. As a key member of our sales team, you will be responsible for driving sales growth, building relationships, and leveraging our VOD platform to generate revenue.Duties & ResponsibilitiesDevelop and execute sales strategies to...


  • Midrand, South Africa Deka Minas (Pty) Ltd Full time

    Use data to extract quantifiable insights from past trends and current conditions that increases profitability and improve efficiency. Primarily responsible for building, iterating and leading the team to compile and analyse all the digital metrics within the digital ecosystem (own sites, social, mobile, media, competitors, landscape and industry trends...

  • Delivery Lead

    3 weeks ago


    Midrand, South Africa Accenture Full time

    Accenture Song is one of the most innovative and fastest growing teams at Accenture. Combining the feel of a start-up and the advantages of being a global player, Accenture Song truly has a diverse and multi-talented team. We are now strengthening our highly skilled team and are looking for people with management and technical expertise, and eagerness to...


  • Midrand, Gauteng, South Africa Asie Personnel Full time

    About the Role:We are seeking a skilled Channel Account Manager to join our team at Asie Personnel. The successful candidate will be responsible for managing the allocated Dealer Channel network, identifying sales opportunities, and driving revenue growth.Main Responsibilities:Channel Strategy: Develop and implement channel strategies to achieve business...

  • Paid Search Manager

    2 days ago


    Midrand, South Africa Deka Minas (Pty) Ltd Full time

    Plan, develop, execute, track and report across paid search and Google Ads display campaigns. Manage key media strategies across paid search, social and display channels, as well as effectively manage and optimize each channel and Google Ads display campaigns. Possess a firm understanding of the primary online marketing channels: SEO, paid search, social...


  • Midrand, South Africa Accenture Full time

    Accenture Song is the leading digital transformation agency in the world that can deliver true end-to-end digital services. **Job Summary** We are looking for dynamic and exceptional **Commerce Architect **to work with our cross-functional team and join our world-class community of talented experts. The role will include both pre-sale architecture as well...

  • Product Manager

    3 days ago


    Midrand, South Africa Network Recruitment (South Africa) Full time

    Purpose of the role: Contribute to the overall framework that will deliver additional exposure and revenue from digital channels. **Duties**: Partner management (channel development) Digital transformation Handle business management system queries Designs, plans, develops and manages a portfolio of products Minimum requirements: 5+ years of work experience...


  • Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa’s transformation agenda, we are at the forefront of...


  • Midrand, Gauteng, South Africa Flink Recruit Pretoria Full time

    Digital Marketing Job DescriptionWe are seeking a highly skilled Digital Marketing Manager to join our team in the automotive sector.Main Tasks and ResponsibilitiesLeverage digital channels to drive brand awareness and customer engagement.Manage and maintain the company website to ensure optimal performance.Improve online visibility through SEO techniques...


  • Midrand, South Africa RAD Resources Full time

    Lead and direct the implementation of the Tied Financial Advisory Services strategy within the business area, ensuring alignment with the organization's mission, vision, and values. - Sales team Management - Develop tactical plans to optimize resources and assets, supporting the overall business growth objectives. - Create annual business plans for Tied...


  • Midrand, South Africa WeBuyCars Full time

    **PRIMARY PURPOSE OF THE JOB**: Ability to fit in as a team leader. Oversee and manage the F&I function, ensuring unit and product target achievement in the F&I department. Delivering and managing exceptional customer service levels and maximize second gross income in your region. Responsible for the resourcing and staffing of the F&I department. - ** KEY...


  • Midrand, South Africa Vodafone Full time

    **Role Purpose**: The Portfolio Manager represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring that the delivery team delivers value to the business according to the outcome vision Access the full suite of VFS payments products and services, that overlay traditional telco propositions...


  • Midrand, Gauteng, South Africa Flink Recruit Pretoria Full time

    Digital Marketing in the Automotive SectorThis role encompasses a wide range of responsibilities aimed at leveraging digital channels to promote your brand, attract potential customers, and enhance overall brand visibility and engagement.Key ResponsibilitiesCreate and execute comprehensive digital marketing strategies aligned with overall business...