Groups & Incentives Administrator, Jhb: Salary to
1 week ago
**Cedar Wood Recruitment is now recruiting for a GROUP & INCENTIVES ADMOINISTRATOR position at the head office of an internationally acclaimed tour and lodge operator. We are looking for a young, dynamic person to join the team If you have a “can-do” attitude, excellent command of English (both verbal and written), ability to work under pressure and take on new learning opportunities and want the opportunity to get a start in the travel industry, then this position is for you. NOTE: This is an entry level administrative position with the opportunity to learn and grow within a dynamic industry and a leading travel company**
**Key Performance Areas**
- Administrating of Senior Consultants files
- Admin and provisional maintenance
- Attention to detail on file details like dietaries and loading of movements and reconfirmations of files.
- Ensuring lead times for responses are met according to standard operating practices
- A good understanding of specific requirements for Groups itineraries including general groups policies
- Payments and payment collections
- Handling of individual bookings from quote to finalising, including invoicing and travel documents
- May from time to time be required to travel with a group or undertake site inspections with agents/guests
- Constant, consistent and clear communication daily with reservations team and suppliers
- Upholding the values of the company: Care of the people, Care of land and Care of the wildlife
**Requirements: Qualifications, Skills, Knowledge, Experience**
- Tourism/Travel-Related Qualification (degree/diploma/certificate) preferable
- 1- 2 years administration experience preferable
- Good understanding of delivering excellent service to agents/guests
- Excellent written and verbal English
- Some understanding of a reservations environment is advantageous
- Computer literate with strong working knowledge of Basic Level Outlook, Word and Excel
- Knowledge of Tourplan or any other reservations system advantageous
**Personal/Professional Attributes**
- Communication skills and an excellent command of the English language (spoken and written)
- Attention to detail
- Time and desk management including working in an orderly focused manner
- Ability to work under pressure and show initiative
- Understanding of travel industry and preferably Tour Operating specifically
- Elaborate in written explanations or descriptions
- Exceptionally customer focused
- Sound negotiation skills
- Must be computer literate and have an in-depth knowledge of Word and Excel
- Calm and professional manner of servicing agents/guests
- Independent, curious and “can do it” nature
- Sense of urgency and adherence to deadlines
- Passionate about guest delight
- Diligent and self-motivated
- Be willing to travel from time to time
**Remuneration and Package**
- Salary to be discussed at interview
- Attractive package
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