Collections Agent

6 months ago

Northern Suburbs, South Africa Tenacity Financial Services Full time

**JOB PURPOSE**

JOB PURPOSE

The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business.

Main Activities:

- Dealing with outbound calls
- To rehabilitate accounts in an efficient and professional manner
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timorous manner
- To action administrative requirements related to customer account management

Payment Negotiations
- Negotiate payments from customers following the call script within dialler time
- Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target
- To rehabilitate and educate customers with regards to their payment profile
- Prevent account roll forward, reduce account balance in the respective service

Adherence
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business

Experience
- Must have at least 12 months collections experience in the call centre environment

Qualification
- Must have a Senior Certificate - Grade 12

Functional Knowledge and Skills
- Software: Must be efficient in Account Management Debtor Systems
- Excellent verbal & written communication skills
- Strong problem solving and negotiation skills
- Understanding of the Retail Credit Account Management business
- Ability to work in a highly competitive and dynamic environment
- Computer literacy; must be efficient, Account Management Debtor Systems
- Available to work shifts and alternate Saturdays

Personality Attributes:

- Enthusiastic
- Dynamic
- Driven & Goal orientated
- Flexible
- Take ownership of tasks
- Self motivated
- Shows initiative
- Enjoys a challenge
- Thinks outside the box

No late submissions will be accepted.

  • Collections Agent

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    6 days ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    1 month ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Late Stage Collections (specialised)Agents to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent...

  • Collections Agent

    4 weeks ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    2 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Tenacity Financial Services is a dynamic and innovative financial services company committed to providing outstanding solutions to our clients. We are seeking a dedicated and results-driven Collections Agent to join our team. If you are passionate about helping customers resolve their financial obligations and possess excellent communication and negotiation...

  • Collections Agent

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To...

  • Collections Agent

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    JOB PURPOSE The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Main Activities**: - Dealing with outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative and account related queries - To achieve...

  • Collections Agent

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    Job Purpose The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. Inbound SLA and work queues - Dealing with both Inbound Calls within the guidelines of the set legal framework - Dealing with both Inbound SMS's within the guidelines of the set legal framework - Achieve...

  • Collections Agent

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **Job Purpose** The main purpose of the role is to action and resolve Collections queries via telephone to meet the Collections objectives of the business. **Inbound SLA and work queues** - Dealing with Inbound Calls within the guidelines of the set legal framework - Dealing with Inbound SMS's within the guidelines of the set legal framework - Achieve...

  • Inbound Collections Agent

    4 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The role's main purpose is to action and resolve Collections queries via telephone to meet the objectives of the business. **Main Activities**: - Dealing with both inbound and outbound calls - To rehabilitate accounts in an efficient and professional manner - To advise customers on product, legislative, and account-related queries - To achieve customer...

  • Team Manager: Early Stage Collections

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...

  • Middle Stage Collections Team Manager

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The Team Manager: Middle Stage Collections is responsible for meeting the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision of operations and employee activities of the Collections Team. **Manage daily operations** - Develop and...

  • Late Stage Collections Agent

    3 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Main Activities**: **Outbound SLA and work queues** - Servicing outbound calls effectively - Achieve daily collections targets and monthly KPA targets **Payment Negotiations** - Effective...

  • Middle Stage Collections Team Manager

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **Job Purpose** The main purpose of the role is to manage the daily activities and drive the performance of a team of Collection agents, in order to meet the business objectives by improving and maximizing the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Manage Daily...

  • Collection Agents

    6 months ago

    Southern Suburbs, South Africa HomeChoice Holdings Limited Full time

    Description Purpose of the role The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers. Key Performance Areas   Generate revenue Collect money on...

  • Device Rental Agent middle Stage Collections

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    **JOB PURPOSE** The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Inbound and Outbound SLA and work queues** - Dealing with both inbound and outbound calls within the guidelines of the set legal framework - Tracing uncontactable customers -...

  • Department Manager

    6 months ago

    Northern Suburbs, South Africa Tenacity Financial Services Full time

    The Inbound Collections and Debt Review Department Manager will endeavour to increase Tenacity’s profitability by operating within the guidelines and requirements of our Credit and Collections Policy and the National Credit Regulations as stipulated by the National Credit Act and the Debt Collectors Act. The Department Manager will be responsible to...