Retail Operation Manager

1 week ago

Durban, South Africa Cellular Citi Group Full time

Vodacom's No1 Retail Dealer (Est 1996 ) is in search of a talented, multi-skilled Operations Manager to join our high performance team. With 10 Retail stores located around the greater Durban area, our success has led to the first new expansion out of KZN to the iconic Nelson Mandela Square and The Marc in SANDTON.

We are looking for a vibrant, dynamic, energetic go-getter to oversee 4 Retail Vodacom franchise Stores.......

Pavilion Superstore

Westwood

Workshop

GSM Direct (Workshop dealership)

This is a great opportunity for an experienced, ambitious individual with a hunger for winning & the accompanying huge financial rewards to join a **vibrant** Winning team
- Strong Retail communications, sales & customer service background in both consumer & enterprise business environments with strong process and policy processes.
- Worked in Vodacom structures or other Retail communications management environments for a minimum of 10 years
- Familiar with Vodacom systems, including M2 (both front & back-end), VPP, UCS (both front & back-end)
- Experienced in both CBU & EBU mobile & fixed connectivity solutions such as FTTB, LTE, Business Wireless, hosted servers, VoIP, cloud storage, etc
- A passion for innovation, people, technology & educating people to embrace technology
- Ability to absorb pressure, keep a calm head and excel under challenging conditions. Remember: retail is detail
- Mature, exemplary conduct with strong leadership qualities to guide and focus the various Retail teams on common objectives
- A good understanding of the Retail telecommunications landscape, with a strong understanding of where Vodacom finds itself as a brand
- Good interpersonal skills, with the ability to connect & communicate effectively with Retail staff, Managers, OEM representatives, Head Office staff and senior management alike
- Familiar with basic profit & loss statements
- Proficient in Super advanced Excel & basic PowerPoint

**Duties & responsibilities include overseeing management & guidance on all Retail store processes.**

**These include, but are not limited to**:
Driving & achieving sales & non-sales targets

**Must have Sound knowledge in**:
**Human Resources**:

- Time management, recruitment, coaching development, team building, disciplinary and motivation. Maintaining a high staff retention with a positive hungry sales force environment within your sector.

**Marketing and Promotions**:

- Creating a marketing plan for each store and owning the branding and marketing for each store and area.

**Compliance-** Maintaining Compliance of all Vodacom business rules and company Rules. Random checks to ensure no fraud and syndicate activities.

**Maintenance**:

- Managing and maintaining of all equipment including shop fittings

**Customer care**:Maintaining a high standard of customer care at all times

**General admin**: And after sales and compliance on repairs, items owings, all services processed in our stores sales or pure service transaction. Managing the teams and updates on watsapp groups.

**Stock -** Managing stock of both devices and accessories to ensure always ahead of the industry. Ensuring we are sufficiently stocked and managing redundancy weekly. Competitor analysis to ensure we remain competitive in each Mall. Managing stock control and stock takes to minimize stock shortages.

**Processes**:

- Always building and maintaining processes between customers
- sales force and admin to ensure best customer experience.

**SALES TARGETS**

New Postpaid connections in both Voice & Data on consumer and SME

Fibre sales internal and external sales

Upgrades/Retentions on voice, data and connectivity

Cash Sales - devices, airtime, etc

Accessories, CIOT products and gadgets

Insurance and financial services products

TechZone (PSU - Perfect Start Up) including basic repairs and software upgrades.

Connectivity - LTE (Long term evolution) - wireless internet - Business Internet Wireless

Enterprise sales - Cloud services, hosted servers, tracking, PABX

**NON-SALES TARGETS**

Customer service - TNPS (Touch Point Net Promoter Score)

Qnomy statistics (queue management within the Store)

Meeting Customer Service objectives

Handling daily operational matters, including

Housekeeping, cleanliness, branding & marketing elements, Top 10 Table, Corporate identity, planograms, digital screens etc

Infrastructure maintenance, including shop fitting, IT & store automation

Managing on-site marketing & promotions, including

In-store promotions,

In-mall promotions

Out-of-Mall Promotions

Relationship management of potential promotional partners, i.e. business parks, centre management, local schools, high volume traffic areas. Responsible for speedy two-way communication to synchronize Head Office objectives with the group of retail store

Housekeeping & maintaining the CI Compliance

**Remuneration**:
The position must be viewed as a partnership: the more effort put in, the higher the reward Consists of a mark

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