![Cellular Citi Group](https://envy-mag.com/img/c/cellular-citi-group.png)
Retail Operation Manager
2 weeks ago
With 10 Retail stores located around the greater Durban area, our success has led to the first new expansion out of KZN to the iconic Nelson Mandela Square and The Marc in SANDTON.
We are looking for a vibrant, dynamic, energetic go-getter to oversee 4 Retail Vodacom franchise Stores.......Pavilion Superstore
Westwood
Workshop
GSM Direct (Workshop dealership)
This is a great opportunity for an experienced, ambitious individual with a hunger for winning & the accompanying huge financial rewards to join a
vibrant Winning team
- Strong Retail communications, sales & customer service background in both consumer & enterprise business environments with strong process and policy processes.
- Worked in Vodacom structures or other Retail communications management environments for a minimum of 10 years
- Familiar with Vodacom systems, including M2 (both front & backend), VPP, UCS (both front & backend)
- Experienced in both CBU & EBU mobile & fixed connectivity solutions such as FTTB, LTE, Business Wireless, hosted servers, VoIP, cloud storage, etc
- A passion for innovation, people, technology & educating people to embrace technology
- Ability to absorb pressure, keep a calm head and excel under challenging conditions
Remember:
retail is detail
- Mature, exemplary conduct with strong leadership qualities to guide and focus the various Retail teams on common objectives
- A good understanding of the Retail telecommunications landscape, with a strong understanding of where Vodacom finds itself as a brand
- Good interpersonal skills, with the ability to connect & communicate effectively with Retail staff, Managers, OEM representatives, Head Office staff and senior management alike
- Familiar with basic profit & loss statements
- Proficient in Super advanced Excel & basic PowerPoint
Duties & responsibilities include overseeing management & guidance on all Retail store processes.
These include, but are not limited to:
Driving & achieving sales & non-sales targets
Must have Sound knowledge in:
Human Resources:
- Time management, recruitment, coaching development, team building, disciplinary and motivation. Maintaining a high staff retention with a positive hungry sales force environment within your sector.
Marketing and Promotions:
- Creating a marketing plan for each store and owning the branding and marketing for each store and area.
Compliance- Maintaining Compliance of all Vodacom business rules and company Rules. Random checks to ensure no fraud and syndicate activities.
Maintenance:
- Managing and maintaining of all equipment including shop fittings
Customer care:
Maintaining a high standard of customer care at all times
General admin:
And after sales and compliance on repairs, items owings, all services processed in our stores sales or pure service transaction.
Managing the teams and updates on watsapp groups.Stock - Managing stock of both devices and accessories to ensure always ahead of the industry. Ensuring we are sufficiently stocked and managing redundancy weekly. Competitor analysis to ensure we remain competitive in each Mall. Managing stock control and stock takes to minimize stock shortages.
Processes:
- Always building and maintaining processes between customers
SALES TARGETS
New Postpaid connections in both Voice & Data on consumer and SME
Fibre sales internal and external sales
Upgrades/Retentions on voice, data and connectivity
Cash Sales - devices, airtime, etc
Accessories, CIOT products and gadgets
Insurance and financial services products
TechZone (PSU - Perfect Start Up) including basic repairs and software upgrades.
Connectivity - LTE (Long term evolution) - wireless internet - Business Internet Wireless
Enterprise sales - Cloud services, hosted servers, tracking, PABX
NON-SALES TARGETS
Customer service - TNPS (Touch Point Net Promoter Score)
Qnomy statistics (queue management within the Store)
Meeting Customer Service objectives
Handling daily operational matters, including
Housekeeping, cleanliness, branding & marketing elements, Top 10 Table, Corporate identity, planograms, digital screens etc
Infrastructure maintenance, including shop fitting, IT & store automation
Managing on-site marketing & promotions, including
In-store promotions,
In-mall promotions
Out-of-Mall Promotions
Relationship management of potential promotional partners, i.e. business parks, centre management, local schools, high volume traffic areas. Responsible for speedy two-way communication to synchronize Head Office objectives with the group of retail store
Housekeeping & maintaining the CI Compliance
Remuneration:
The position must be viewed as a partnership: the more effort put in, the higher the reward Consists of a mark
-
Retail Operations Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa TNT Recruitment Full timeTNT Recruitment is urgently seeking a Senior Operations Manager for our client based in Durban North.REQUIREMENTS Available to start immediately Minimum 5 years experience in Retail operations management Thorough knowledge and experience in Point of sale system Experience in management of stock, flow of stock in and out of stores Experience in supply chain...
-
Group Retail Operations Manager
2 weeks ago
Durban North, KwaZulu-Natal, South Africa Dixie Recruitment Full timeWe are looking for a highly energetic, experienced and commercially astute Group Retail Operations Manager to lead a team in a fast-paced FMCG meat retail environment. Based in Durban North, KZN.Minimum Requirements: Matric Degree /BTech/ Diploma in Retail Management/Supply Chain Management or equivalent is advantageous Minimum years group butchery retail...
-
Retail Store Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Kerry Kopp Recruitment Full timeJob Title: Retail Sales ManagerCompany: XYZ Retail Inc.Minimum Requirements:National Diploma in Business Administration, Commerce, Accounting, or a related fieldAt least 5 years of experience in retail sales with a strong track record in a managerial roleExcellent communication and negotiation skillsProficient in MS Office and familiar with retail operating...
-
Franchise Retail Operations Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Pro Stop Recruitment Full timeCompany Description Company Overview**:A spice and sauce wholesale and manufacturing business that creates variety that meets expectations is looking for a talented, loyal and Mature Franchise Operations Manager to source and manage new stores and sites in KZN.We are looking for a talented Franchise Operation Manager to Enhance the overall business...
-
Retail Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa A5 Group Holdings Full timeOverviewAre you passionate about retail and service excellence? Are you confident to manage a store and lead a team? An exciting and challenging opportunity has become available for Store Managers in and around the Durban and PMB areas. The successful individual will report to the Area Manager.Purpose and ObjectivesJob Purpose:To ensure the efficient...
-
Franchise Retail Operations Manger
2 weeks ago
Durban, KwaZulu-Natal, South Africa 101 Careers Full timeFranchise Retail Operations Manager - PietermaritzburgOverall Key Focus of the role: Enhancing the overall business performance simultaneously whilst being responsible for implementing effective strategies to ensure the smooth delivery of quality services and products to the customer/end user.Key/Essential Duties and Responsibilities:Management of senior...
-
Director of Farming Operations
2 weeks ago
Durban, KwaZulu-Natal, South Africa Farm Manager SA Full timeDurban Area - KwaZulu Natal: Our client is looking for a Director of Farming Operations.MINIMUM REQUIREMENTS Agricultural degree or equivalent Post graduate business qualification would be a strong advantage Minimum of 10 years in farming operations industry with at least 5 years at senior management level Proven sound financial background Proven ability to...
-
Operations Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mass Staffing Projects Full timeAre you ready for a change?.....A well-established Retail Supply Chain company is looking for an Operations Manager to join their team.Requirements: Matric Logistics and Supply Chain / Commerce / Business Degree / Diploma. Quality assurance background in support of the OEC and continuous improvement. Exposure to six sigma 34 years' experience in Supply Chain...
-
Lecturer: Retail Management
2 weeks ago
Durban, KwaZulu-Natal, South Africa Mancosa Full timeJob category: Others: Education and Training Location: Durban Contract: Fixed Term Contract EE position: Yes Introduction Management College of Southern Africa (MANCOSA), a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy...
-
Operations Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Exceed Human Resource Consultants Full timeReference: 9510 AV Consultant:Anneke ViviersJob Description:Negotiate and secure profitable contractsHandle Disciplinary Hearings and CCMA CasesMultiple regions / site management portfolioAbility to enhance current operations while turnaround failing businesses into high-performing avenuesLead companies into new markets segmentsBrand awareness and...
-
Operations Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa A2A Kopano Incorporated - KZN Full timeDelegates to have retail operations manager experience(5 years)Ability to commute/relocate: Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
-
Retail Stores Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Curiska Full timeRequired Skills/Experience:Experience with Pastel Evolution Retail POS systemProficiency in Excel and OutlookStock managementCash handling experienceRetail store operationsKnowledge of RFID systemsExperience with budgeting and achieving targetsAbout the Job:You will take on the role of a retail store manager, potentially working at various stores in...
-
Retail Leasing Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full timeKwaZulu Natal, Durban R Cost To CompanyUmhlanga. Successful Asset Management Company specialising in property development in the Retail, Commercial and Industrial sectors seeks strong Retail Leasing Manager to join their team and take responsibility for all leasing functions.Responsibilities: Support the leasing strategy and the direction of multiple...
-
Retail Leasing Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full timeKwaZulu Natal, Durban R 45 000Umhlanga. 12-month fixed-term contract.Successful Asset Management Company involved in the development of a New Shopping Centre, seeks strong Retail Leasing Manager who has been instrumental in achieving retail leasing agreements with national and international tenants to join their team and take responsibility for all leasing...
-
Retail Store Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Quantum Recruitment Pty Ltd Full timeRetail Store Manager - DurbanBuilding on the core responsibilities of a Retail Store Manager, this position at our client, a leading retailer of branded consumer electronics, audio-visual, and information technology products in Durban, requires additional expertise in the specific industry.Sales and Operations Excellence: Develop and implement sales...
-
Retail Sales Manager
2 weeks ago
Durban, KwaZulu-Natal, South Africa Dynamic Outlook Pty Ltd Full timeOur client is a dynamic and energetic retail company based in Durban and Cape Town, which is on the hunt for a talented Retail Sales Manager who has relevant Retail Sales Management experience, with a focus on the increasing sales. You will be working directly with the Operations Team, Buyers and Directors. This person will assist the store managers in...
-
Retail Supervisor
2 weeks ago
Durban, KwaZulu-Natal, South Africa The Corporate Circle Full timeRetail Supervisor. R20 000 CTC. Umhlanga. Are you a motivated retail professional with a love for DIY hardware? Were looking for an enthusiastic Retail Supervisor to lead our team and inspire our customersYour Role: As our Retail Supervisor, you will oversee daily store operations, guide our team, and ensure our customers have an outstanding shopping...
-
Retail Media
2 weeks ago
Durban, KwaZulu-Natal, South Africa Unilever Full timeLocation: La Lucia Ridge / JohannesburgMAIN JOB PURPOSE:Planning and execution of Retail Media Strategy- Provide Media Planning & Activation guidance on:Retailer media spend based on local market opportunities and retailer media landscape into local retailers as they develop the media plan and related activities.Suggest spending allocation across local...
-
retail manager – durban
2 weeks ago
Durban, KwaZulu-Natal, South Africa MPRTC Full timeRetail Store Manager PositionWe are looking for a Retail Store Manager to join our team. If you have a Grade 12 qualification, at least 5 years of experience in retail management, excellent communication and customer service skills, knowledge of inventory management and visual merchandising, understanding of health and safety regulations, and a valid...
-
Retail Managers
2 weeks ago
Durban North, KwaZulu-Natal, South Africa Bluff Personnel Full timeWell established and upmarket retail store in Durban North seeks to employ service department managers.General Service Department Manager Assistant to store manager. Able to oversee all service departments Extensive experience in any of these (deli, butchery, produce and bakery) Bakery or Produce experience would be preferredSalary range:R20 000 – R...