Travel Support Groups Consultant

4 weeks ago

Camps Bay, South Africa Tych Business Solutions Full time

**Job ID**: 81438**Date Posted**: Posted 12 hours ago**Location**: Camps Bay**Job Title**: TRAVEL SUPPORT GROUPS CONSULTANT - CAMPS BAY - WESTERN CAPE

Reservations Consultants are responsible for all calls, reservations and quotations for all properties within the client portfolio through the Travel Support Channel platform.

Product Knowledge
- Property Knowledge of all client trade products
- Policies and Procedures
- Sub Brands
- Details/terms of sub-brands within the client portfolio
- Superior product knowledge is vital
- Product knowledge is a responsibility not a function

Customer Relations
- Maintain a high standard of customer service and excellent communication skills
- Adopting a “can do” attitude with regards to customer enquiries
- Assist in investigating and resolving customer complaints

Sales
- Promote and Sell the client products and services using up-selling and suggestive selling techniques.
- Maintain a high level of product and service knowledge about all client properties/products.
- Quotations done accurately and with precision
- Confirmation and pro forma invoices processed and issued on time according to procedures and payment schedules
- Follow up and handover of all details of groups to property management and events to the relevant operations manager
- Seek to always maximise revenue sales and occupancies

Reservations
- Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator - details to appear on correspondence and in PMS.
- Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator - details to appear on correspondence and PMS accurately.
- Liaison with clients and client properties
- maintain professional and cordial relations
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for reservations in all business segments
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
- Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Immediate communication, to front office, of amendments to on the day arrivals.
- Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits / full prepayments / voucher numbers where applicable.
- Follow-up on any special requests, tourism service bookings and arrival times.
- Follow up on all trade peak bookings within the client property portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year.
- Communication of any special / VIP bookings to Reservations Manager and Front Office.
- Guest complaints and follow up - communicated to the Travel Support Manager
- Accept waitlist reservations, record and follow up on PMS

Shifts
- Shifts will be determined by the requirements of the Travel Support centre and will include late shifts to 21H00 and Saturdays and Sundays

Qualification & Experience
- 2 years group consultant experience
- 1 year group Opera Experience
- Hospitality Management Diploma advantageous
- Microsoft Suite

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