Reservations Consultant

2 weeks ago

Camps Bay, South Africa HotelJobs.co.za Full time

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.

Our Travel support team seeks a Reservations consultant to join their team. You will be responsible for calls, reservations and quotations on all properties within the Village N Life portfolio through the Travel Support Platform.

**Minimum Requirements**:

- Matric
- Tourism / Hotel qualification advantageous
- Strong OPERA experience
- At least 2 years in Reservations / Groups reservations

**Duties and Responsibilities**:
**Product Knowledge**
- Knowledge of all Village N Life products / services
- Policies and procedures

Customer Relations
- Maintain high standard of customer service through excellent communications skills
- Adopting a can-do attitude
- Assist in investigating and resolving customer complaints

Sales
- Upsell and promote all Village and life products
- Quotations done with precision
- Confirmation and pro-forma invoices issued an time and according to procedures
- Follow up and hand over all details of group bookings to operations
- Maximise revenue sales and occupancies

Reservations
- Accurately record and process all reservations through various channels, and capture on OPERA
- Book transfers and accurately record with travel company and guest
- Meal reservations confirmed in advance and communicated to venue
- Liaison with clients and VnL properties - maintain coridal relationships
- Process amendments to reservations such as extensions, early departures etc.
- Manage 'no show' reservations by investigating and recording
- Record special billing arrangements
- Liaise with Reservations / finance & Sales manager for all reservations requiring credit approval
- Maintain knowledge of special rates/promotions
- Immediate communication to front office on the day's arrivals
- Follow up n provisional bookings
- Ensure bookings are confirmed and payments are cleared to the bank
- Follow up special requests, tourism service bookings and arrival times
- Communicate any special / VIP bookings to Reservations manager and Front Office
- Guest complaints follow up
- Accept waitlist reservations and record on PMS

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