Reservations Consultant

3 weeks ago

Camps Bay, South Africa Tych Business Full time

Product Knowledge
- Property Knowledge of all Client trade products
- Policies and Procedures
- Sub Brands
- **Details/terms of sub-brands within the Client portfolio**:

- **Superior product knowledge is vital**
- Product knowledge is a responsibility not a functionCustomer Relations
- Maintain a high standard of customer service and excellent communication skills
- Adopting a “can do” attitude with regards to customer enquiries
- Assist in investigating and resolving customer complaints

Sales
- Promote and Sell the Client products and services using up-selling and suggestive selling techniques.
- Maintain a high level of product and service knowledge about all Client properties/products.
- Quotations done accurately and with precision
- Confirmation and pro forma invoices processed and issued on time according to procedures and payment schedules
- Follow up and handover of all details of groups to property management and events to the relevant operations manager
- Seek to always maximise revenue sales and occupancies

Reservations
- Transfers to/from the properties booked and accurately confirmed for the right time and date with Transfer Company and with the guest/agent/operator - details to appear on correspondence and in PMS.
- Meal reservations booked and confirmed in advance with the travel desk / restaurant and with the guest/agent/operator - details to appear on correspondence and PMS accurately.
- Liaison with clients and client villages
- maintain professional and cordial relations
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same, reverting to the reservations manager with investigation results
- Record special billing arrangements for reservations in all business segments
- All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
- Liaise with Reservations/ Finance & Sales Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions

**Education**:

- High School (matric) (preferred)

**Experience**:

- Reservations: 2 years (required)
- Hospitality: 2 years (required)
- Opera: 1 year (required)

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