Senior Reservations Consultant

2 weeks ago

Camps Bay, South Africa Tych Business Solutions Full time

We are seeking a Reservations Consultant to join our clients busy team. The reservations consultant are responsible for all calls, reservations and quotations for all properties within our clients portfolio

**Minimum requirements**
- Matric
- Accommodation certificate / Hotel School Diploma is advantageous
- Opera experience is essential
- Minimum 2 years experience in a similar position within the luxury hotel sector
- Familiar with the duties and responsibilities of the reservations department in a hotel

**Duties and responsibilities**
- Property knowledge of all brands and products
- Maintain a high level of customer service
- Excellent written and verbal communication skills
- Assist in investigating and resolving customer complaints
- Promote and sell Hotel products and services using up-selling and suggestive selling techniques
- Quotations to be done accurately
- Confirmations and pro-forma invoices issued on time and according to procedure and payment schedules
- Follow up and hand over of all details of groups to property management and events to the relevant operations manager
- Accurately record and process reservations from all channels on to the OPERA system
- Booking of transfers
- Process amendments to reservations, e.g. extensions, early departures etc.
- Manage No Show's
- Dealing with special requests
- Liaise with credit and finance departments if credit approval is needed
- Follow up on provisional bookings
- Accept waitlist reservations, record and follow up on PMS
- Complete monthly OTA reconciliations

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