Hotel Front Office Supervisor

2 weeks ago


Rosebank, South Africa HotelJobs.co.za Full time

Experienced Front Office Supervisor with Opera skills required for a prestigious corporate hotel known for its exceptional service and commitment to providing a seamless guest experience. Located in the heart of Rosebank, our clients hotel is a hub for business travelers seeking comfort and efficiency.

**Responsibilities**: As a Front Office Supervisor, you will play a pivotal role in ensuring the smooth operation of their very busy front desk. Your responsibilities will include:

- Overseeing daily front office operations, including check-in/check-out, reservations, and guest inquiries.
- Supervising and mentoring front desk staff to maintain high levels of guest service.
- Utilizing Opera PMS to manage room bookings, check-in/check-out processes, and resolve guest concerns.
- Collaborating with other departments to coordinate guest services and resolve issues promptly.
- Ensuring compliance with hotel policies and procedures.

**Qualifications**: To be successful in this role, you should possess:

- Proven experience as a Front Office Supervisor in a busy corporate hotel setting with 100 rooms plus.
- In-depth knowledge of Opera Property Management System (PMS) is essential.
- Strong leadership and interpersonal skills to motivate and guide a dynamic front desk team.
- Excellent communication and problem-solving abilities.
- Ability to handle challenging situations with a calm and professional demeanor.
- Flexibility to work shifts, including weekends and holidays.

**Requirements**:

- Bachelor's degree in Hospitality Management or related field (preferred).
- Matric
- Valid South African ID
- Minimum of [3] years of experience in hotel front office operations.
- Own transport
- Willing to work hospitality hours and shifts
- Proficiency in Microsoft Office Suite.
- Prficiency in OPERA essential.
- Impeccable grooming and professional appearance.

**How to Apply**: If you are a hospitality professional with a passion for delivering exceptional guest experiences and meet the above qualifications, we invite you to apply. Please submit your UPDATED resume showcasing your experience.



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