Technical Product Content Developer
2 months ago
Technical Product Content Trainer
Job DescriptionAt Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC, we are seeking a highly skilled Technical Product Content Trainer to join our team. As a Technical Product Content Trainer, you will be responsible for supporting various departments with training and roll out of products. Your key responsibilities will include providing specific and detailed training of a technical nature to our sales and support teams upon the introduction of new products into the business.
Key Responsibilities- Provide technical training to internal and external customers
- Develop training needs analysis principles and process and Learning curriculum design
- Conduct product training to internal and external customers
- Transfer of technical knowledge to the greater teams and upskill team members
- Conduct UAT testing, documentation and bug / issue reporting on prospective products prior to release
- Use customer requirements and feedback to influence feature design improvements of products
- Develop and manage a project plan, identify key internal and/or external resources required to make the project successful and prepare detailed status reports
- Coordinate and facilitate meetings and work session activities to identify training goals, schedules, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure product successes
- Act as liaison among business and product stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements gathered in feedback from customers
- Facilitate change management, determine schedule impacts, and manage a project log together with the customers and account managers in successfully training the incumbents on the company's Fleet Solutions
- Relevant Degree or Diploma or Relevant Work Experience
- Previous Training and User Acceptance Testing Experience
- ETDP qualification would be advantageous
- Training on related areas and skills would be advantageous
- 5 - 7 years of related work experience as technical trainer / support or tester
- 5 years' experience in a technical focused role
- 5 years' experience in the telematics industry required
- Proven track record of managing portfolio and customers
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