Technical Product Content Developer

2 months ago


Randburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time
Job Title

Technical Product Content Trainer

Job Description

At Staff Unlimited Recruitment Pty Ltd T/A MPC Recruitment Group EC, we are seeking a highly skilled Technical Product Content Trainer to join our team. As a Technical Product Content Trainer, you will be responsible for supporting various departments with training and roll out of products. Your key responsibilities will include providing specific and detailed training of a technical nature to our sales and support teams upon the introduction of new products into the business.

Key Responsibilities
  • Provide technical training to internal and external customers
  • Develop training needs analysis principles and process and Learning curriculum design
  • Conduct product training to internal and external customers
  • Transfer of technical knowledge to the greater teams and upskill team members
  • Conduct UAT testing, documentation and bug / issue reporting on prospective products prior to release
  • Use customer requirements and feedback to influence feature design improvements of products
  • Develop and manage a project plan, identify key internal and/or external resources required to make the project successful and prepare detailed status reports
  • Coordinate and facilitate meetings and work session activities to identify training goals, schedules, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure product successes
  • Act as liaison among business and product stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements gathered in feedback from customers
  • Facilitate change management, determine schedule impacts, and manage a project log together with the customers and account managers in successfully training the incumbents on the company's Fleet Solutions
Requirements
  • Relevant Degree or Diploma or Relevant Work Experience
  • Previous Training and User Acceptance Testing Experience
  • ETDP qualification would be advantageous
  • Training on related areas and skills would be advantageous
  • 5 - 7 years of related work experience as technical trainer / support or tester
  • 5 years' experience in a technical focused role
  • 5 years' experience in the telematics industry required
  • Proven track record of managing portfolio and customers


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