Logistics and Customer Care Coordinator

7 days ago


Johannesburg, South Africa Emeraude-International Full time

**Main responsibilities and tasks**:

- Issue proforma invoices
- Gather all the necessary documents from the customers prior to shipping formalities
- Send the shipping instructions to the suppliers
- Send the shipping instructions and instructions for bill of lading to the freight forwarders and shipping lines
- Send booking schedules and shipping confirmations to customers
- Prepare documentation to customers and their forwarders for import clearance
- Update the system on a daily basis
- Populate supply of material invoices + 3 PL invoices in the system
- Keep track of the daily deliveries and invoicing
- Track local and cross border customers orders
- Track marine shipments on a weekly basis
- Create invoices and packing lists for new dispatches manually
- Manage claims related to shipping, packaging, storage, late documentations, delays
- Coordinate with the clearing agents of the customers to manage import formalities
- Coordinate with the warehouses and customers to organize pick-up and or truck deliveries
- Track local deliveries by truck and gather road transport documents
- Invoice customers after delivery and monitor remaining deliveries
- Monitor prepayment receipts
- Conduct weekly and monthly stock reconciliation with the various warehouses + bi-annual stock reconciliation (making sure the stock matches with the information mentioned on the company’s ERP system - Global trade)
- Loss management in the system
- Check transporter and clearing agent invoices and populate in the system

**Experience**
- International cross trade experience (marine shipments)
- Customer service experience
- Shipment scheduling and follow-up
- Knowledge of South African local regulations for import and road transportation
- Incoterms combination (especially FOB/CFR-CIF and FOB-DDP/DAP)
- Knowledge of marine transport and Bill of lading rules of issuance
- Knowledge of shipping & commercial documentation

**Interpersonal skills**
- Good English and communication skills
- Ability to work in a team
- Customer oriented
- Work well in conditions of stress
- Adapt well to rapidly-changing circumstances

3. **Compensation and Benefits**:

- Office timings: Monday to Friday 8am to 5pm
- Vacation days: 20 business days
- Medical insurance fully paid by Emeraude


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