Sea Logistics Customer Care Exports
5 days ago
We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.**
Your Role**:Customer Care Expert - Sea Exports supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).**
Your Responsibilities**:
- Customer Care and Satisfaction: to pro-actively advise and consult to ensure customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process and management of end to end process with regular updates to the customer.
- Quotation Management: Qualification of customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Cost Management: Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals.
- Import and Export shipment processing
- Streamline and clear up the FSL for both import and Export
- Attend to any departmental training required
- Dedicated project which will be defined at the time as required
**Your Skills and Experiences**:
- You have up to 2 years of experience in Freight Forwarding and Sea Logistics
- You have analytical & organizing skills
- You have communication & conflict resolution skills
- You have decision making & problem solving skills
- You have good skills at time management
- Persuasive speaking, empathy, adaptability
- You are able to use positive language and to have clear communication
- You speak English and Local language
**Good Reasons to Join**:We offer an employee friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business
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