Restaurant Floor Supervisor La Residence

6 months ago

Franschhoek, South Africa The Royal Portfolio Full time

The Restaurant Floor Supervisor at La Residence is responsible for overseeing all aspects of service in the hotel's dining rooms. This role is a personal contact point with all guests and oversees all Front of House staff on shift, from Waiters to Bartenders, Baristas, Wine Stewards and Runners. The incumbent will embody the welcoming, genuine and warm hospitality that The Royal Portfolio strives to provide all guests, and ensure that all staff in the dining rooms provide superior, personalised service. This will ensure that as a team we live up to the company's purpose, which is _“To give our guests a complete experience and a perfect stay”_.

**MAIN DUTIES & RESPONSIBILITIES**
- Plan, supervise and control various operations, working closely and supporting the Restaurant Manager and Duty Managers.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
- Constant effective communication with managers and supervisors regarding any guest or staff issues.
- Encourage and motivate staff with a positive attitude.
- Operate POS (point of sale) and maintain security of system.
- Follow the correct cash up and management of bills and house accounts, incl cash and credit card transactions.
- Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
- Maintain excellent product knowledge (food, wine, spirits, etc).
- Prepare weekly staff rosters if need be.
- Conduct service briefings.
- Ensure all Front of House staff adhere to the ‘Company Code of Conduct’ and ‘Standard Operating Procedures’
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
- Monitor staff service levels to establish any areas that require attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day.
- Ongoing menu and beverage training as well as developing regular tests.
- Monitor staff breaks and general time keeping.

**REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS**
- A diploma in Hospitality Management or a Hotel School qualification will be given preference
- A relevant wine qualification (WSET 1 or 2)
- 3-5 years’ experience in a luxury hotel & restaurant environment, at least 2 years' in a Senior or Supervisor role
- Excellent Food and Beverage knowledge within a 5 star service property or restaurant
- Proven experience in hosting discerning guests, and pre-empting and resolving any uncomfortable situations.
- Knowledge of the following software: Opera (Property Management System) at Operator Level; Micro’s POS (point of sale); Microsoft Office Word, Excel and Outlook; Google Docs
- Strong organisational skills and ability to multitask
- Ability to stay calm under pressure
- A willingness and passion to serve
- Presentable and well groomed
- Ability to work long hours, day and night, including weekends and holidays.
- Excellent verbal and written communication in English is essential, additional languages are a plus
- A passion to learn, teach and drive improvement in employees
- International travel and work experience (in a similar role/ establishment) will be advantageous
- Own transport a plus
- Must live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

  • Housekeeping Supervisor La Residence

    6 months ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The Housekeeping Supervisor at La Residence is responsible for ensuring that their team consistently meets, if not, exceeds the standard operating procedures for the hotel's cleanliness, amenities as well as maintenance required in rooms and public areas. This effort ensures that La Residence, as part of The Royal Portfolio, can live up to our purpose, which...

  • Restaurant Manager La Residence

    6 months ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The Restaurant Manager is responsible for overseeing all aspects relating to service and operations of the food and beverage areas and offerings at La Residence. Working alongside a very exciting Executive Chef with a strong focus on sustainability and focusing on local and indigenous produce, this is a very exciting time to join the team. The role is a...

  • Concierge La Residence

    6 months ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The main purpose of the Concierge at La Residence is to consult with and advise all our guests on dining, entertainment and activity options available to them before, during and after their stay with us. This ensures that La Residence delivers exceptional personalised service, and lives up to the purpose of The Royal Portfolio, which is _"To give our guests...

  • Barista/ Bartender La Residence

    7 months ago

    Franschhoek, South Africa HotelJobs.co.za Full time

    The Bartender/ Barista at La Residence is involved in all aspects of beverage service at the property, from specialty coffees and teas, to wine, spirits, cocktails, craft gins, beers, etc. Advising and serving guests, as well as ordering in, and controlling the stock, ensures that the beverage experience at La Residence contributes to our purpose which is...

  • Bartender/ Barista La Residence

    6 months ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The Bartender/ Barista at La Residence are involved in all aspects of beverage service at the property, from specialty coffees and teas, to wine, spirits, cocktails, craft gins, beers, etc. Advising and serving guests, as well as ordering in, and controlling the stock, ensures that the beverage experience at La Residence contributes to our purpose which is...

  • Porter La Residence

    6 months ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The Porters at La Residence are a vital part of our guests' experience during their time with us. From assisting with luggage during arrivals and departures, to ensuring all equipment, outdoor furniture and fireplaces are ready to be enjoyed, the Porters play a big role in ensuring that we live up to the purpose of the company, which is _"to give our guests...

  • Waiter La Residence

    6 months ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The Waiter at La Residence manages and controls the daily operations of the Front of House Department. They ensure that the Front of House standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, _"to give our guests a complete experience and a perfect _stay”._ **MAIN DUTIES & RESPONSIBILITIES** - Service of food and...

  • Waiter La Residence

    2 months ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The Waiter at La Residence manages and controls the daily operations of the Front of House Department. They ensure that the Front of House standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, _"to give our guests a complete experience and a perfect _stay”._ **MAIN DUTIES & RESPONSIBILITIES** - Service of food and...

  • Restaurant Supervisor

    3 months ago

    Franschhoek, South Africa HotelJobs.co.za Full time

    We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways...

  • Stock Controller La Residence

    2 weeks ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The main purpose of the Stock Controller at La Residence is to ensure that all departments have sufficient stock and well-maintained assets to be able to deliver our purpose, which is _"to give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Source vendors and negotiate on pricing and quality - Be the company brand...

  • Stock Controller | La Residence

    3 weeks ago

    Franschhoek, South Africa Jobted ZA C2 Full time

    The main purpose of the Stock Controller at La Residence is to ensure that all departments have sufficient stock and well-maintained assets to be able to deliver our purpose, which is "to give our guests a complete experience and a perfect stay". MAIN DUTIES & RESPONSIBILITIES - Source vendors and negotiate on pricing and quality - Be the company brand...

  • Restaurant Supervisor

    3 months ago

    Franschhoek, South Africa IGrow Wealth Investments Full time

    **Job Summary**: The Restaurant Supervisor is responsible for assisting in the smooth operation of the restaurant by supervising the staff, ensuring high-quality customer service, maintaining cleanliness and food safety standard, The role requires strong leadership skills, attention to detail, and a focus on delivering excellent dining experiences. **Key...

  • Stock Controller | La Residence

    2 weeks ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The main purpose of the Stock Controller at La Residence is to ensure that all departments have sufficient stock and well-maintained assets to be able to deliver our purpose, which is "to give our guests a complete experience and a perfect stay" . MAIN DUTIES & RESPONSIBILITIES Source vendors and negotiate on pricing and quality Be the company brand...

  • Stock Controller | La Residence

    3 weeks ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The main purpose of the Stock Controller at La Residence is to ensure that all departments have sufficient stock and well-maintained assets to be able to deliver our purpose, which is "to give our guests a complete experience and a perfect stay".MAIN DUTIES & RESPONSIBILITIESSource vendors and negotiate on pricing and qualityBe the company brand ambassador...

  • Floor Manager Required By An Upmarket Restaurant

    3 months ago

    Franschhoek, South Africa 1911 Food Services Full time

    Asian themed restaurant situated on the Franschhoek's main road, is looking for a floor manager to assist in developing and maintaining an exceptional level of service that is customer focused and has a good understanding of basic restaurant business challenges. This is an ideal position for a young energetic individual who is a self-starter and who excels...

  • Floor Manager Required By An Upmarket Restaurant

    4 months ago

    Franschhoek, South Africa D& R Enterprises Full time

    Asian themed restaurants situated on the Franschhoek main road, is looking for a floor manager to assist in developing and maintaining an exceptional level of service that is customer focused and has a good understanding of basic restaurant business challenges. This is an ideal position for a young energetic individual who is a self-starter and who excels...

  • Restaurant Supervisor

    3 months ago

    Franschhoek, South Africa HotelJobs.co.za Full time

    Restaurant at a 5* Estate close to Franschhoek is looking for a Restaurant Supervisor. You will excel in this role if you are an efficient, solutions driven individual, who enjoys fast paced and constantly changing challenges and have a passion for the F&B industry. Duties & Responsibilities - Engaging with the guests in the Restaurant by being present,...

  • Senior Restaurant Manager

    3 months ago

    Franschhoek, South Africa HotelJobs.co.za Full time

    This very unique fine dining restaurant and artisan winery in Franschhoek offers beautifully plated a la carte and tasting menus using farm fresh produced inspired by each season. **REQUIREMENTS** Min 8 years experience within **fine dining / ultra 5* restaurant management operations** Good exposure and confidence in promoting & serving **signature SA...

  • Duty Manager La Residence

    6 months ago

    Franschhoek, South Africa The Royal Portfolio Full time

    The main purpose of the Duty Manager is to manage and control the daily operations of the FOH department. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay"_. **MAIN DUTIES & RESPONSIBILITIES** - Ensure complete guest interaction and...

  • Restaurant Manager

    2 months ago

    Franschhoek, South Africa Leeu Collection South Africa (Pty) Ltd. Full time

    Restaurant Supervisor Job DescriptionWe are seeking a highly skilled and experienced Restaurant Supervisor to join our team at Leeu Collection South Africa (Pty) Ltd.Key Responsibilities:Provide exceptional guest service by being present, attentive, and responsive to their needs.Assist with training and quality control, ensuring high standards are...