Restaurant Manager- Franschhoek
2 months ago
Guest satisfaction on all aspects of food & beverage service
- Liaising and hosting of guests, ensuring that all their requests are met and feedback is addressed appropriately.
- Achievement of budgets and cost controls without negatively impacting the guest experience
- Training, development and leadership of the team ensure the team have excellent product knowledge
- Maintaining the highest level of hygiene as per Virgin Limited Edition standards
- Completion of all restaurant-related admin and reports
**Experience, skill set and characteristics**
- Experience within a 5* hotel/ restaurant.
- Ability to host and comfortably engage with guests.
- Committed to service excellence and guest satisfaction.
- Strong people management and coaching skills with a firm, fair and consistent approach to leadership
- Excellent communication skills (team, management and guests)
- Results and standards orientated.
- Proactive and committed to the businesses’ interests.
- Strong organisational and admin skills.
- Works well under pressure, flexible and can take initiative
- Excellent level of wine knowledge
- Budgeting, procurement and cost control.
This is a 5* Boutique Hotel so experience within a fine dining upmarket establishment is vital
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