Quality Assurance Customer Service Consultant
1 week ago
**Q & A Coordinator (EE)**
**Parow
- Northern Suburbs**
**R18-20 000.00 with medical Aid, pension and 13th cheque**
A new role within the Cosmetics/ Pharmaceutical industry has just arrived Client is looking for a person with the ability to provide structure, ensuring a high level of compliance quality is met for the customers**.**
**Duties**:
- Report to the QA Manager
- Manages and handles all Distributor / consumer related complaints which includes reactions and quality complaints through the portal.
- Processing and management of all Complaints / Reactions / Devices logged onto the Portal
- Independently assesses and decides on validity / seriousness of complaints and escalates when necessary.
- Directly involved in the investigation process on certain quality related complaints / enquiries and is actively involved in the investigation until the matter / complaint has been resolved and communicated.
- Sources information pertaining to complaints from appropriate departments or person.
- Closely monitors complaint trending on quality complaints.
- Reports any spike in complaints regarding a quality defect promptly to the Quality Assurance Manager.
- Distributes, controls, and summarizes the results of the Customer Satisfaction Survey sent to Distributors.
- Reports irregularities and other non-conformities relating to customer complaints which forms part of the continual quality improvement process.
- Maintains statistics, generates, and submit reports timeously by extracting from the Distributor Portal, company website
- Provides monthly reporting to Quality Assurance Manager.
**Requirements**:
- Relevant tertiary qualification - Quality or BSC
- 3- 5 experience in a Pharmaceutical/Cosmetic manufacturing environment would be preferred within Quality Assurance department
- 2-3 years’ experience in customer care role
**Job Types**: Full-time, Permanent
**Salary**: R18,000.00 - R20,000.00 per month
**Education**:
- Diploma (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- Quality Assurance: 3 years (preferred)
-
Quality Assurer
1 week ago
Parow, South Africa Helderberg Personnel Full timeA well-established plastics manufacturing company in Parow Industria is seeking to employ a strong Quality Assurer. quality **Responsibilities**: - Implementing processes for quality assurance and quality control in plastic manufacturing - Implementing a robust quality management system - Creating processes, procedures, and work instructions - Monitoring...
-
Quality Assurance Pharmacist
7 days ago
Parow, South Africa Southern Shore Recruitment Full time**Quality Assurance Pharmacist** **Parow** **R50-55 000.00 Basic plus benefits** **Job Purpose** To ensure compliance to Quality Assurance requirements pertaining to all products within the manufactured environment. Ensures that current processes are consistent with established QMS, GMP and legal standards creating a competitive edge to, high quality,...
-
Quality Assurance: Compliance Clerk
4 weeks ago
Parow, Western Cape, South Africa O'Brien Recruitment Full timeQuality Assurance: Compliance ClerkWe are seeking a dedicated individual to assist in maintaining and improving Quality Management System (QMS) compliance with relevant ISO, SAHPRA, and SANS standards, as well as other applicable international and national regulations. The successful candidate will report to the Quality Assurance Manager.Key...
-
Quality Assurance Supervisor Ftc
1 week ago
Parow, South Africa PepsiCo Full time**Auto req ID**: 281259BR- To manage the laboratory testing as well as the staff compliment in the laboratories to ensure that the daily as well as weekly plan is on target. - To ensure the optimum utilisation of shift labour by effective labour planning and training and development of employees - To follow up on daily NCRs and ensure that the correct...
-
Service Delivery Administrator
1 week ago
Parow, South Africa Peninsula Beverage Company Full timeThis role is responsible for end user support, ensuring quality of core resolution and managing internal customers and vendors To improve the IT service delivery to the business by constantly & consistently monitoring deliverables as specified & agreed to between IT, external vendors & the business. - Manage End-user Support - Support and manage quality...
-
HR Services Team Leader
3 weeks ago
Parow, South Africa The Foschini Group Full time**Job ID**:13867**Position Type**:Full-Time**Job Function**:Human Resources & Training**Workplace Type**:Head Office**Division**:TFG Human Resources**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **The HR Services Team Leader is responsible for the delivery of the HR Services Consultants within the Fuse...
-
Quality Assurance Specialist
6 days ago
Parow, Western Cape, South Africa ProDevelopment Group Full timeProDevelopment Group is seeking an experienced and dedicated Quality Control Technician to maintain quality standards by approving incoming materials, in-process production, finished products, and recording the results.Duties:Implement and maintain a quality management system to ensure efficient production processes.Monitor and improve plant efficiency and...
-
Sales Consultant
4 weeks ago
Parow, South Africa Oxygen Products Full timeAre you passionate about health and wellness? Join our dynamic team at Mega Health Store, a leading health store based in Cape Town, in collaboration with Oxygen Products! We are looking for enthusiastic sales consultants to represent our high-quality health products and drive business growth. As a sales consultant, you will have the opportunity to consult...
-
Digital Learning Quality Assessor
2 weeks ago
Parow, South Africa The Foschini Group Full time**Job ID**:11454 **Position Type**:Full-Time **Job Function**:Information Technology **Workplace Type: **Division**:TFG Infotec **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **Quality Assessor** TFG’s mission is to be the leading fashion lifestyle retailer in Africa whilst growing its...
-
Quality Assurance Administrator
1 week ago
Parow, South Africa Southern Shore Recruitment Full timeA vacancy has become available in the Q & A Department for an Administrator. We are looking for a team player who is self-motivated who has strong experience dealing with compliance records etc. **Key Performance Areas**: Responsible for the management of SOPs and Record compliance. - Administrator of the QMS portal and the QA’s KPA team site. -...
-
Customer Service Centre Intern
2 weeks ago
Parow, South Africa Peninsula Beverage Company Full timeCoca-Cola Peninsula Beverages is an independent bottling company that manufactures and distributes products of The Coca-Cola Company within the Western and Northern Cape. We take pride in the knowledge that our company is a great place to work and that we have been recognised and certified as a Top Employer in South Africa by the Top Employers...
-
Customer Services Agent
1 week ago
Parow, South Africa The Foschini Group Full time**Job ID**:12045**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Customer Services Agent (108 Flexi)** **A challenging positions exist within the Customer Services Call Centre for service driven...
-
Senior Payroll Consultant
4 weeks ago
Parow, South Africa The Foschini Group Full time**Job ID**:11880 **Position Type**:Full-Time **Job Function**:Human Resources & Training **Workplace Type: **Division**:TFG Human Resources **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **The Senior Payroll Consultant will be responsible for accurately and timeously administering the TFG...
-
HR Consultant
4 weeks ago
Parow, South Africa The Foschini Group Full time**Job ID**:17441**Position Type**:Full-Time**Job Function**:Human Resources & Training**Workplace Type**:Head Office**Division**:TFG Human Resources**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **The HR Services Consultant is responsible for offering front-line HR consultation and advice across all HR...
-
HR Consultant
1 week ago
Parow, South Africa The Foschini Group Full time**Job ID**:11773 **Position Type**:Full-Time **Job Function**:Human Resources & Training **Workplace Type**:Head Office **Division**:TFG Human Resources **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **The HR Services Consultant is responsible for offering front-line HR consultation and advice...
-
Quality Assessor
4 days ago
Parow, South Africa The Foschini Group Full time**Job ID**:13357**Position Type**:Full-Time**Job Function**:Services & Other**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Quality Assessor **A challenging position exists in the Financial Services Credit Sales and Services department for an...
-
Design Consultant
3 weeks ago
Parow, South Africa Easylife Kitchens Full time**Calling all Graphic and Interior Designers in Parow, Western Cape** We are an established and reputable company with factories in Johannesburg and Cape Town that use modern technology to ensure top-quality components and value for money. Easylife Kitchens is a professional organisation with over 31 years of experience. We are focused on growing our brand...
-
Design Consultant
1 week ago
Parow, South Africa Easylife Kitchens Full time**Calling all Interior Designers in Parow, Western Cape** We are an established and reputable company with factories in Johannesburg and Cape Town that use modern technology to ensure top-quality components and value for money. Easylife Kitchens is a professional organisation with over 31 years of experience. We are focused on growing our brand nationwide...
-
Group IT Audit Manager
7 days ago
Parow, South Africa The Foschini Group Full time**Job ID**:11851 **Position Type**:Full-Time **Job Function**:Finance / Accounting **Workplace Type**:Head Office **Division**:TFG Internal Audit **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: This is an opportunity to join a leading internal audit division within a highly successful...
-
Sales Consultant
5 days ago
Parow, South Africa Vodacom Full timeBeing a Sales Consultant, you represent Vodacom. You will provide customers with personalised interactions. You will deliver excellent customer service whilst being courteous and having full knowledge of the Vodacom's products and services. In todays environment, being customer focused takes on a whole new meaning, it is more than just service with a smile....