Digital Learning Quality Assessor

2 weeks ago

Parow, South Africa The Foschini Group Full time

**Job ID**:11454

**Position Type**:Full-Time

**Job Function**:Information Technology

**Workplace Type:
**Division**:TFG Infotec

**Province**:Western Cape

**Location**:Cape Town North

**Suburb**:Parow (Parow)

Position Description:
**Quality Assessor**
TFG’s mission is to be the leading fashion lifestyle retailer in Africa whilst growing its international footprint by providing innovative products, creative customer experiences and by leveraging its portfolio of diverse brands to differentiate its offering.

With a vision is to be the leading fashion and lifestyle omnichannel retailer, The Foschini Group consists of 29 leading fashion retail brands, over 4200 stores, over 35 000 employees and 3.5 million customers. Our mission is to achieve our vision by providing innovative products and creative customer experiences, and by leveraging our portfolio of diverse brands to differentiate our offering.

Be part of an innovative and strategic business within our IT division at TFG, a leading fashion & lifestyle retailer in Africa

The Foschini Group (TFG) is looking to hire Quality Assessor to join our dynamic (DLC) Digital Learning Centre, to take responsibility for the creation of meaningful and engaging user experiences that best fit the digital learning content, audience and competency | change targeted. Ensure all learning principles and styles are considered and applied appropriately. Actively participate in brainstorming sessions and create the curriculum structure to compile information into digital learning content.

Key performance areas:

- Provide quality assurance on all learning content
- Provide quality assurance on the technical build of content
- Contribute to or lead design | brainstorming | idea generation sessions
Ensure SLAs are met
- Ensuring that the daily, weekly and monthly productivity targets are met according to the department’s SLA
- Measure adherence to compliance by ensuring fair and mínimal variance against the relevant standards
- Provide feedback on quality related issues to the relevant stakeholders
- Conduct monthly QA communication and calibration session with relevant stakeholders
- Effectively collaborate with other roles in the DLC, Talent department and business stakeholders, negotiating timelines whenever necessary
- Maintain project documentation, course folders and standards
- Coach and | or mentor within your domain when required
- Maintain standards, internal processes and digital methodology to aid continuous improvement
- Remain abreast of emerging trends and technologies in the field of digital learning and web development

Qualifications and Experience
- A qualification in QA, Instructional Design, Educational Technology, UX, ETDP, Technology, or a related field
- 4 to 5 years’ Proven working experience in a QA or technical environment
- Exposure to leaner manager systems (LMS) is advantageous
- 3+ years’ experience in digital learning environment preferred
- Excellent attention to detail
- An affinity for technology and innovation
- Excellent communication (verbal and written) and interpersonal skills
- Able to work in a highly pressurised and deadline driven environment
- A passion for process and standards with a focus on continuous improvement
- Excellent knowledge of learning theories and instructional design models - digital preferred
- Project management experience preferred
- Effectively persuade and influence relevant stakeholders

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