Customer Success Manager

4 days ago


Somerset West, South Africa DSL Telecom Full time

Description:
Job brief:
We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results to join our Customer Success department. Your position will be key to our growth strategy and you will work closely with our Key customers helping them use DSL Telecom related products to its full potential.

**Responsibilities**:

- Supporting sales executives with solution selling into prospect account base
- Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
- Successfully match customer pain/requirements to proposed solutions
- Manage all technical aspects of RFP / RFI response
Effectively communicate client needs to the R&D teams for future product enhancements
- Collect and document competitive intelligence
- Own overall relationship of assigned customer accounts, which includes being responsible for new product demo’s, on-boarding, training, developing innovative solutions, increasing user acquisition and engagement, and ensuring retention and up-sells.
- Proactively coach and guide customers to engage in best practices that enable them to succeed with the DSL Telecom platform.
- Collaborate with Sales, Marketing, Support and Implementation Team to offer customers a consistently high-quality experience with the DSL Telecom brand.
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas.
- Identify common customer challenges and proactively suggest better solutions.
- Track accounts to identify churn risk and work proactively to eliminate that risk.
- Establish a trusted/strategic advisor relationship with each Key customer
- Conduct frequent reviews with accounts to determine customer satisfaction and identify opportunities for improvement and product use expansion.
- Identify upsell opportunities and work with Sales to drive additional revenue from customers.
- Act as point of escalation to ensure effective resolution to all account issues.- Evaluate and improve tutorials and other communication infrastructure.
- Develop and maintain positive business, supplier and customer relationships.
- Report on a regular basis to management your sales activity, renewal activity, accounts status and possible churn risk.
- Achieve mastery of the DSL Telecom supplied products and become an expert in the Telecoms space.
- Keep abreast of industry best practices and promotional trends.
- Attend, engage, train and get certified on provided training platforms.
- Continuously improve through feedback.

**Requirements**:

- Communications or Marketing Degree or similar.
- Minimum 2 years of Telecoms support experience.
- 2+ years in a SaaS environment.
- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Proven Experience with Application / Internet-Based Customer Support.
- Ability to (after initial training) self-manage and work within multiple systems efficiently.- Excellent communication skills and a positive attitude.
- Demonstrate leadership qualities.
- Progressive personal and business-related ideas.
- Not easily upset, frustrated, or flustered.
- Love of learning and teaching.
- Ability to effective research and monitor upcoming and current technology trends.
- Fully bilingual (English & Afrikaans or other Language).

Bonus:

- A comprehensive understanding of Sales, Marketing, Support, or Operations principles.

**Benefits**:

- Medical Aid Contribution
- Ability To Work Remotely

Bachelors Degree



  • Somerset West, South Africa Enreach Full time

    Customer Success Manager at AI Sales Automation Company (USA Company) Are you a highly ambitious professional eager to rapidly progress your career? Do you have a passion for cutting-edge industries and a desire to work with ambitious companies in crypto, fashion, cannabis, deep-tech and AI? We're a rapidly growing sales automation company looking for a...


  • Somerset West, South Africa Jobted ZA C2 Full time

    Job title: Customer Success Consultant Our client, based in Somerset West, is looking for enthusiastic, self-disciplined and dedicated people's person who is interested in property management & software solutions and has extensive rental experience and knowledge to join their team in the position of Customer Success Consultant as soon as possible. Company:...


  • Somerset West, South Africa Helderberg Personnel Full time

    Exciting opportunity exists within the software solutions for the property management industry based in Somerset West. My client is looking to employ a Customer Success Champion who is enthusiastic, self-disciplined, and a dedicated people’s person who is interested in property management & software solutions. - customer success champion Customer data...


  • Somerset West, South Africa Sticitt Full time

    We are looking for a passionate Customer Success Team Coordinator who possesses a strong eye for detail, a strong drive for results & building customer relationships, and a keenness for supporting a team of energized Customer Success Agents. Duties for the Customer Success Coordinator will include a broad range of tasks such as maintaining internal CRM...


  • Somerset West, South Africa Rhema Recruitment Agency Full time

    Company Description: Who we are: WeconnectU is a rapidly growing South African software company specializing in developing solutions for the property management industry. We are committed to developing the most advanced end-to-end property management ecosystem, enabling seamless migration processes, and providing dedicated training and support services to...


  • Somerset West, South Africa Rhema Recruitment Agency Full time

    Company Description: Who we are: WeconnectU is a rapidly growing South African software company specializing in developing solutions for the property management industry. We are committed to developing the most advanced end-to-end property management ecosystem, enabling seamless migration processes, and providing dedicated training and support services to...


  • Somerset West, South Africa Sticitt Full time

    Our fintech startup offers financial solutions that help education institutions simplify their payment ecosystem while teaching learners the fundamentals of money. We are looking for a dynamic individual to help support our institutional customers in gaining the full value from our product offering. If you've ever dreamed of doing something meaningful, that...


  • Somerset West, South Africa Emporium Human Capital Full time

    Customer Success Consultant - Accounting (POS24301) Somerset West R 20 000 to R 23 000 per month (negotiable depending on your experience) Requirements: Training/ Educator or Consulting experience Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software...


  • Somerset West, South Africa Emporium Human Capital Full time

    Customer Success Consultant (POS24087) Somerset West R18 000 to R 23 000 Requirements Youre passionate about great customer experience, making complex things simple, all while improving our clients lives in the process 1+ years of experience in an account management, customer success or online training in the software industry A track record in...


  • Somerset West, Western Cape, South Africa Emporium Human Capital Full time

    Job OverviewWe are seeking a highly motivated and experienced Client Success Consultant to join our team at Emporium Human Capital.About the RoleThis is an exciting opportunity for a seasoned professional to drive and own the new client onboarding journey, develop and foster strong client relationships, and ensure optimal adoption of our software.Key...


  • Somerset West, South Africa Finovate Full time

    Do you love accounting, but also enjoy working with people? We have the perfect job opportunity for you at a leading FinTech company in Somerset West. Our client, a leader in the property management industry, is looking for a young, dynamic person to join their team. **Experience & Education**: - An accounting or similar financial degree/diploma is...


  • Somerset West, South Africa Shiftly (Pty) Ltd Full time

    **Who we are**: We are a Fintech startup that offers arbitrage trading services. We maintain a friendly and relaxed working environment with a focus on learning and personal growth. **The role in a nutshell**: As a Junior Client Success Associate, you’ll be responsible for building and maintaining While the role is a junior one there is room for growth...


  • Somerset West, South Africa Jobted ZA C2 Full time

    Job title: Customer Success Consultant Our client, based in Somerset West, is on the lookout for a dynamic and customer-focused Customer Support Consultant to join their team. The ideal candidate will be responsible for providing top-notch customer support, managing inquiries with precision and professionalism, and ensuring every interaction leaves a...


  • Somerset West, South Africa HR Innovation Full time

    The contact centre serves as a control centre for our bank branches nationwide, as well as providing essential services to customers for credit and transactional banking needs. We are looking for a results-driven individual who can effectively lead a team, optimise processes, and ensure exceptional customer service delivery. Leadership: Provide strong...


  • Somerset West, Western Cape, South Africa Arvo Full time

    At Arvo, we are on the lookout for a Customer Support Specialist to join our dynamic team in Somerset West. This is an exciting opportunity to thrive in a fast-paced environment where customer-centricity is at the forefront.The ideal candidate will be responsible for delivering top-notch support across various channels, addressing customer queries with...


  • Somerset West, Western Cape, South Africa Emporium Human Capital Full time

    Job Summary:We are seeking a skilled Customer Service Specialist to join our team at Emporium Human Capital. As a key member of our operations, you will be responsible for delivering exceptional customer support and training services.About the Role:The successful candidate will work closely with clients to effectively coordinate training projects,...


  • Somerset West, South Africa Jobted ZA C2 Full time

    Customer Training Support Consultant (POS 24063) Somerset West R 20 000 to R 23 000 per month Requirements: - Training or consulting experience - Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience - Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages - Excel proficiency intermediate -...


  • Somerset West, South Africa Retail Store Manager Full time

    If you are excited to deliver great values to customers every day; take a sense of pride and ownership in helping drive positive results ; are committed to treating colleagues and customers with respect; believe in the power of diversity and inclusion; want to make a positive impact on the world around you. Come join our team. You’re going to like it...


  • Somerset West, South Africa Emporium Human Capital Full time

    Customer Support Consultant (POS24302) Somerset West R 20 000 to R 25 000 per month (negotiable depending on your experience) Requirements: Training/ Educator or Consulting experience Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages Excel...


  • Somerset West, Western Cape, South Africa Emporium Human Capital Full time

    Emporium Human Capital seeks a skilled and experienced Proactive Customer Training Facilitator to join our team.The ideal candidate will have a strong background in training and customer support, with excellent communication and problem-solving skills.Job Summary:We are looking for a highly motivated and organized individual to create and manage training...