Imports Exports Clerk

2 weeks ago

Cape Town, Western Cape, South Africa GG Financial Recruitment Full time
Maternity leave contract for an Imports/Exports Coordinator based in Milnerton Cape Town. Applicants should be immediately available ( start 01 June 2024), own car and 2 years minimum experience in handling import/export documentation.
Key Responsibilities:
Order Management:
  • Process customer orders accurately and efficiently.
  • Confirm order details with customers and address any discrepancies.
  • Coordinate with the warehouse team to ensure timely order fulfillment.
  • Monitor order status and provide updates to customers.
  • Handle order modifications, cancellations, and returns as needed.
  • Maintain accurate records of customer interactions and transactions.

Customer Service:
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints promptly, ensuring a high level of customer satisfaction.
  • Provide product information, including availability, pricing, and specifications.

Import/Export Coordination:
  • Support with preparation of import/export documentation, including invoices, bills of lading, and certificates of origin.
  • Support the coordination with freight forwarders, customs brokers, and other logistics partners.
  • Support the tracking and managing of international shipments, ensuring timely delivery and reporting any delays or issues

Collaboration and Communication:
  • Work closely with sales, logistics, and warehouse teams to ensure seamless operations.
  • Communicate effectively with internal and external stakeholders.
  • Participate in regular team meetings and provide updates on customer service metrics and issues.

Continuous Improvement:
  • Identify opportunities for process improvements and implement solutions to enhance efficiency.
  • Stay informed about industry trends and best practices in customer service and logistics.
  • Participate in training and development programs to enhance skills and knowledge.

Qualifications:
  • High school diploma or equivalent; bachelors degree in business, logistics, or related field preferred.
  • Minimum of 2 years of experience in customer service and order management. Experience of import/export operations and customer support will be beneficial.
  • Knowledge of international trade regulations and documentation requirements will be considered a plus.
  • Experience with document control in ISO9001 quality control systems or similar will be beneficial.
  • Proficiency in Microsoft Office Suite (Word, Outlook, and especially Excel) and experience with Sage Pastel Partner.
  • Ability to operate a switchboard.

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