Ambassador / Customer Services Coordinator

4 months ago


Cape Town, South Africa Femminit Recruitment Full time

**Key Skills and Experience**
- Grade 12
- Previous experience in a customer relationship environment
- Computer literacy
- Understand the importance of good customer relationship skills

**Key Accountabilities/ Principal Responsibilities**

Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality

Management System encompassing:

- Customer Relations
- Cash Management Procedures
- Passenger Management Procedures
- Security Procedures
- Cleaning Procedures
- Health and Safety Procedures

**PRIMARY DUTIES**
- Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems
- Inform customers of route, timetable and fare system information
- Distribute public information communication material
- Assist universal access passengers
- Be polite and display a passenger friendly attitude at all times (even when not on shift and in uniform)
- Comply with and implement all tasks and procedures as detailed in the Passenger Management Procedures
- Protocols:

- Monitor fare evasion and fraud control
- Clear busses during service and events
- Ensure that cards of all passengers are checked and valid
- Ensure effective gate control
- Register complaints and record incidents in the security occurrence book and report item to the station coordinator
- Recording of passenger numbers when required
- Queue management at kiosks
- All other transport related relevant information such as links to other public transport services such as rail
- Operate sliding doors and ensure that it’s closed when no services are at the station/platform
- Responsible for passenger queues and layout of tensa barriers in compliance with OHS
- Adhere to the prescribed uniform code and name tags at all times
- Ensure working areas are kept neat and tidy
- Ensure that handover takes place at end of shift
- HSEQ compliance, awareness and checklists
- Comply with all instructions and requests from station management and supervisors

**Application Procedure**

Femminit Recruitment

**Salary**: R42.86 per hour

**Education**:

- High School (matric) (required)

**Experience**:

- Customer Services: 1 year (required)



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