Odin Checkpoint Customer Success Manager
3 months ago
**Basic Requirements**:
- Formal Tertiary education:
- Grade 12
- Degree in Business Administration, Sales, Marketing, or equivalent experience in Customer Success roles.
- Experience:
- 3-5 years of experience in customer success related roles, account management, or sales, preferably within a technology/manufacturing or SaaS environment.
- Languages:
- English - Read, write and speak (required)
- Afrikaans - Read, write and speak (optional)
- Drivers Licence: Code 8- (required or higher)
**Job Objectives**:
- The Customer Success Manager (CSM) will be responsible for driving the overall success and satisfaction of customers using ODIN Checkpoint and Raven sensors.
- The CSM acts as a trusted advisor, ensuring customers are achieving their desired outcomes, while also identifying opportunities to expand business. The role focuses on customer retention, growth, and creating value through a deep understanding of the product and customer needs.
**Main Tasks and Responsibilities**:
- Guide new customers through the onboarding process, ensuring they have a smooth implementation of ODIN Checkpoint and Raven sensors
- Develop and maintain strong relationships with customers, understanding their business objectives and ensuring ODIN solutions align with their goals
- Identify upsell and cross-sell opportunities by understanding customer needs and presenting additional services or features that add value
- Develop and execute tailored success plans for key accounts, focusing on adoption, expansion, and customer satisfaction
- Lead training sessions to help customers fully utilize ODIN solutions. Create step-by-step standard operating procedures (SOPs) for key functionalities
- Act as the voice of the customer internally, providing feedback to the product and engineering teams to drive product improvements
- Track customer health metrics (e.g., usage, satisfaction) and proactively engage with customers showing signs of disengagement or dissatisfaction.
**_Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998_
-
Odin Checkpoint Support Coordinator
3 months ago
Port Elizabeth, South Africa Jendamark Full time**Basic Requirements**: - Formal Tertiary education: Grade 12 - Recent graduates in engineering field/user support IT (advantageous) - Languages: - English - Read, write and speak (required) - Afrikaans - Read, write and speak (optional) - Drivers Licence: Code 8- (required) **Job Objectives**: - Support rollout and implementation of ODIN Checkpoint...
-
Port Elizabeth, South Africa Jendamark Full timeJob title : Odin Education: Content and Technical Support Agent Job Location : Eastern Cape, Port Elizabeth Deadline : December 19, 2024 Quick Recommended Links Jobs by Location Job by industries Basic Requirements: Formal Tertiary education: Grade 12 or equivalent Diploma or degree in Education would be advantageous Experience: ...
-
Senior Customer Success Manager
3 weeks ago
Port Elizabeth, South Africa Talent Sam Full timeOur client is a Customer Lifecycle Marketing platform leading the Customer-led Growth (CLG) movement. By providing journey tracking, automation, insights, and predictions, their platform empowers companies to concentrate on their customer base, attributing growth to strategic customer activations. Trusted by top marketing teams globally, the client helps...
-
Boilermaker (High Salary)
4 weeks ago
Port Elizabeth, South Africa Jobted ZA C2 Full timeKey Responsibilities: - Lead Refurbishment Projects: Manage and resolve issues in all production areas to ensure seamless workflow and prevent delays. - Collaborate for Success: Work closely with various departments including Engineering, Production, and Sales to develop and implement solutions for continuous improvements. - Lead Crucial Meetings: Drive...
-
Future Teach Leaders Program
3 months ago
Port Elizabeth, South Africa Jendamark Full time**Basic Requirements**: - Formal Tertiary education: Grade 12, Post-grad student - Experience: Education, Community Engagement, Communications, Technical - Languages: English - Read, write and speak (required) - Afrikaans - Read, write and speak (optional) - Drivers Licence: Code 8- (required) **Job Objectives**: **_ We’re looking for an enthusiastic...
-
Future Industry Talent
1 month ago
Port Elizabeth, South Africa Jendamark Full time**Basic Requirements**: - Formal Tertiary education: - Grade 12 - A degree or diploma in education, technology, project management, or a related field - Experience: Prior experience in coordinating educational or training programs is highly desirable - Languages: English, (read and write and speak) - Drivers Licence: Code 8- (minimum) **Job...
-
Farm Sales and Service Representative
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full timeJob Title: Farm Sales and Service RepresentativeAbout Farm Manager SAFarm Manager SA is a leading provider of farm management services to farmers across South Africa. We are currently seeking a farm sales and service representative to join our team.Job DescriptionIn this role, you will be responsible for providing exceptional customer service to our clients...
-
Agricultural Sales Specialist
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full timeJob Title: Agricultural Sales SpecialistAbout Farm Manager SAWe are a leading farm management company seeking an experienced agricultural sales specialist to join our team. In this role, you will be responsible for promoting our farm products and services to customers.Salary and BenefitsThe estimated annual salary for this position is R250,000 - R350,000,...
-
Customer Relationship Manager
3 months ago
Port Elizabeth, South Africa Aspen Pharma Group Full time**Overview** - Lead customer management and customer development in support of the Third Party and CMO strategy. - Identification of continuous improvement opportunities. **Responsibilities** **Customer management** - Overall responsibility of the management of existing customers, including new customers as identified by the New Business Development...
-
Odin Education: Content and Technical Support Agent
2 months ago
Port Elizabeth, South Africa Jendamark Full time**Basic Requirements**: - Formal Tertiary education: - Grade 12 or equivalent - Diploma or degree in Education would be advantageous **Experience**: - Previous experience in a call centre, customer service, or technical support role is preferred - Familiarity with educational platforms or e-learning environments is an asset - Experience working with...
-
Livestock Industry Professional
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full timeJob Title: Livestock Industry ProfessionalAbout Farm Manager SAFarm Manager SA is a dynamic and growing company that provides farm management services to farmers across South Africa. We are currently seeking a livestock industry professional to join our team.Job DescriptionThis is an exciting opportunity to work in the fast-paced livestock industry,...
-
Customer Liaison
4 months ago
Port Elizabeth, South Africa Wheco Group Full time**CUSTOMER CARE CLIENT LIAISON** The purpose of this role is to deliver exceptional customer service by effectively communicating with clients while addressing their needs. The Customer Liaison will manage various customer interactions, resolve inquiries, and provide accurate information about products and services. This role focuses on maintaining high...
-
Internal Sales and Customer Relationship Manager
4 months ago
Port Elizabeth, South Africa Time Personnel Full time**Job Overview**: **Date Posted**: Posted 1 month ago- **Location**: Port Elizabeth, Eastern Cape- **Job Title**: Internal Sales and Customer Relationship Manager- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**Internal Sales and Customer Relationship Manager - Port Elizabeth.**: Are you a...
-
Farm Development Representative
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full timeKey ResponsibilitiesThe successful candidate will be responsible for managing relationships with existing clients, identifying new business opportunities, and developing strategies to increase sales revenue. You will also be required to maintain accurate records and provide regular reports to management.
-
Customer Service Representative
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa PerformIT Personnel Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Receptionist to join our team in Port Elizabeth. The successful candidate will handle all incoming calls, deal with clients, and provide exceptional customer service. This is a great opportunity for someone who is passionate about delivering top-notch service and has a keen eye for detail.We...
-
Feedlot and Pastures Specialist
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full timeFarm Manager SA is committed to excellence in agriculture and is seeking an experienced Feedlot and Pastures Specialist. This is a unique opportunity to work with our team and contribute to the success of our clients.The successful candidate will have a strong understanding of agricultural principles and practices, with a minimum of 3 years of experience in...
-
Customer Service Representative
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Top Vitae Full time**About Top Vitae**We are a dynamic company seeking a skilled Customer Service Representative to join our team.The successful candidate will play a vital role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.**Job Overview**This is a full-time position with a competitive estimated salary of $45,000...
-
Agricultural Sales Professional
2 weeks ago
Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full timeAbout the RoleAs a key member of our team at Farm Manager SA, we are seeking an experienced Agricultural Sales Professional to join us in providing exceptional sales and customer service to our clients.
-
Future Industry Talent
4 weeks ago
Port Elizabeth, South Africa Jendamark Full timeJob title : Future Industry Talent (FIT) Program Coordinator Job Location : Eastern Cape, Port Elizabeth Deadline : December 26, 2024 Quick Recommended Links Jobs by Location Job by industries Basic Requirements: Formal Tertiary education: Grade 12 A degree or diploma in education, technology, project management, or a related field ...
-
Administrative Support Specialist
1 month ago
Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full timeJob Description:Farm Manager SA is seeking a highly skilled and motivated Administrative Support Specialist to join our team.About the Role:This is an exciting opportunity for someone who is passionate about administration and customer service. As an Administrative Support Specialist, you will be responsible for providing administrative support to our...