Front Desk Receptionist/night Auditor

2 days ago


Johannesburg, South Africa The Capital Melrose Hotel Full time

**Description**

The incumbent will be based at THE **CAPITAL** _Melrose _in Melrose and will report directly to the Rooms Division Manager

You will be responsible for (but not limited to):

- Checking guests in and out of the hotel
- Maintaining guest accounts and processing guest transactions during their stay
- Dealing with any and all special needs or requests from guests during their stay
- Assisting with reservations for guests as and when required
- Running of Night Audit shifts

**Requirements**:

- Sound knowledge of Front Office, Reservations and General Management Procedures
- Communication, engagement and Guest Service Skills
- Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
- Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
- Previous Night Audit experience advantageous
- Ability to work as part of a team, as well as independently
- Honest and trustworthy beyond approach
- Great attention to detail
- Presentable and well spoken
- Team Player who leads by example
- Ability to work shifts
- Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

**Salary**: R7,000.00 - R8,500.00 per month

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- night audit: 1 year (required)

Shift availability:

- Night Shift (required)


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