Internal Sales Manager
6 months ago
**Job Number**
- 71140
**Job Type**
- Permanent
**Job Title**
- Internal Sales Manager
**Computer Skills**
- MS Office
**Industry**
- Power and hand tools
**City**
- Cape Town
**Province**
- Western Cape
- Responsible for all aspects of Managing the Call Centre as a value adding, effective and efficient in operations by maintaining and continually improving business processes so as to provide exceptional customer service.- Responsibilities:
- Manage functionality of Call Centre infrastructure.- Compile and submit relevant Call Centre and Customer Service management information reports- Manage expenses in Call Centres within agreed parameters- Yield on revenue sold is at the required level of Gross Profit- Increased turnover of existing customers across the entire account base- Manage opportunities to win business- Formulate and implement plans with sales team to increase turnover per existing customer- Manage the sales team to ensure a win/win business solution in meeting client and company needs- Inform Customers of new products/brands, promotional campaigns or joint marketing programs- Submit feedback on team performance- Obtain Customer information from sales team and maintain the accuracy of the information on Debtors Master file- Drive usage of B2B (Rapid Trade) platform- Ensure all complaints and queries are resolved within SLA- Identify and set up meetings with key role players to discuss the roles and responsibilities and possible areas of cooperation, improvement and conflict- Analyse credit codes by reason code and recommend corrective action to organisation- Manage head counts and staff costs within agreed budgets- Achieve Employment Equity targets- Maintain effective leave planning and absenteeism management- Facilitate training and development interventions- Review performance in discussion with employees, agree ratings and set goals for new period- Continuously communicate and provide constructive feedback and coaching to employees- Take disciplinary action where required- Develop formal succession plan for key positions- Compile and maintain database of key stakeholders- Ensure accuracy and integrity of data- Ensure functionality of platform is effective- Recommend system enhancements- Implement key stakeholder / Customer communication-
**Inherent Requirements**
- Matric (Grade 12)- Customer Service or Contact Centre qualification- 3-5 years’ experience in customer focused, operational management- Minimum of 2 years analytics and data experience**What Qualification**
- Matric + Customer Service/Call Centre qualification
**Minimum Qualification**
- Matric
**Status**
- Available
-
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