Pr Technical Consultant Cmm Back Office

1 day ago


City of Johannesburg Gauteng, South Africa ACI Worldwide Full time

**Job Summary**:
Ensures new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization, (i.e., billable hours).

**Responsibilities**:

- Analyzes client’s business needs, integrates client’s business strategies and recommends appropriate information technology solutions utilizing ACI’s methodologies. Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.
- Solves highly technical and complex problems for project(s). Guides and provides ultimate technical direction for projects.
- Significantly supports the regional/product’s business development and sales support efforts for a particular territory, industry or account. Meets with prospective, current and former clients describing and defining ACI’s services particularly as they relate to area of specialty.
- Has advanced technical knowledge and understanding of product set and business knowledge. Guides customer with their implementation efforts as necessary to ensure successful product adoption.
- Anticipates the implications and consequences of risks or business situations and takes appropriate action to prepare for possible mitigation actions and or contingencies. Has the ability to identify information needed to clarify a risk or business situation, seeks that information from appropriate sources and use skillful questioning to draw out the information.
- Perform other duties as assigned.
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

**Knowledge, Skills and Experience required for the job**:

- Bachelor’s degree or equivalent experience.
- 5 years related experience.

**Implementation**
- These are more customer-facing roles; which comes with its pressures and expectations;
- The key skillset here is to be able to find issues (troubleshooting), analyze and resolve if the solution is a configuration change. Development resolutions will be added for this group and are highly desired;
- High level of intuitive skills and proactive reasoning. Being a member of a squad is required as there is a lot of work and planning that has to be done and the most efficient are usually the ones the teams need
- Very good understanding of the solution landscape (Acquiring or Issuing) but deep expertise or specialist in one of the areas will be required. Understanding of the CMM product is desired
- Experienced hands with UNIX and Linux, with database troubleshooting, admin and scriptwriting on any hierarchal databases will be the desired need
- Good experience with Microsoft Azure implication and administration
- Onsite travel will be required in time but not for now as the COVID restrictions are in place

**From a Product knowledge perspective, we want people with**:

- Issuing experience: This is more geared towards credit and debit processing, card issuance, EMV, card personalization. Also, there is an expectation that they have an understanding of card settlement and reconciliation, with the view of how this links up with transaction processing, whether online on stand-in processing;
- Acquiring experience: Understand merchant onboarding, creation, pricing, and fee processing as well as how this relates to transaction settlement and payment where required.

**Soft Skills**:

- Intuitive; self-starter and motivated
- Dynamic and curious about finding solutions
- Leadership skills
- Attention to detail

**Key Technical Skills**:

- Coding in COBOL language experience (good to expert)
- Linux experience (familiar to expert)
- Back office experience

**Nice to have skills**:

- Java development Knowledge
- Testing experience
- Customer-facing experience
- ACI CMM product experience
- Innovative

**Location**:

- Nice to have a team co-located so that they can work together
- Experience over location

**#LI-AK1



  • City of Johannesburg, Gauteng, South Africa ACI Worldwide Full time

    **Job Summary**: Ensures new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines...


  • City of Johannesburg, Gauteng, South Africa ACI Worldwide Full time

    **Job Summary**: Ensures new and existing ACI customers receive a first class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines...


  • Johannesburg, South Africa Evolution PR Full time

    **Duties include**: Autonomously managing a portfolio of clients’ PR accounts and meet the monthly activity targets per account. Providing strategic counsel to clients to aid their PR and wider marketing campaigns. Building relationships with existing and new clients. Building relationships with key media contacts. Must be equipped with an existing strong...


  • Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Technical Back-office CoordinatorJob SummaryWe are seeking an experienced technical back-office coordinator to join our client's team in the telecommunications industry. This is a critical role that requires strong organizational and communication skills.ResponsibilitiesThe successful candidate will be responsible for providing comprehensive...


  • Gauteng, South Africa Technical Mass Staffing inc Full time

    IT related company Sales coordinator, develop and execute award-winning sales and marketing campaigns. Our clients range from banking and finance, renewable energy, telecommunications, media, and the charity sector. All of which are chomping at the bit (just like we are) to get back to work. We are looking to find ambitious, talented, and self-motivated...

  • Senior PR Consultant

    2 weeks ago


    Johannesburg, South Africa Lewyll Communications Full time

    So, you are looking to move your client service experience in PR forward to the next level - well, there is no better environment than to join the highly committed team of one of the world's largest full-service, global communication agencies. A great opportunity to progress your career working along-side some of the best mentors in the industry. The...


  • Century City, South Africa Motivity (PTY) Ltd Full time

    **OVERVIEW OF THE ROLE** Monitoring and maintaining customer accounts, customer service and handling back office administrative duties as per requirement. **KEY RESPONSIBILITIES** - Overseeing the planning and implementation of multiple concurrent projects. - Identifying, reviewing, and evaluating the project schedules, milestones and required resources to...


  • Century City, South Africa Motivity (PTY) Ltd Full time

    **Job description** Job description **OVERVIEW OF THE ROLE** Monitoring and maintaining customer accounts, customer service and handling back office administrative duties as per requirement. **KEY RESPONSIBILITIES** - Overseeing the planning and implementation of multiple concurrent projects. - Identifying, reviewing, and evaluating the project...


  • Johannesburg, South Africa TalentCru Full time

    Attention all back-office rockstars! Our client in the telecommunications industry is looking for a back-office administrator to assist the technical operations management team. The role involves providing comprehensive back-office support, managing coordination and communication among various subject matter experts, and handling administrative tasks such as...

  • Back Office Manager

    1 month ago


    Gauteng, South Africa The Global Talent Co. Full time

    **Back Office Manager (German-Speaking)**: **Full-time, Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. You will join a...

  • Senior Product

    3 months ago


    City of Johannesburg, Gauteng, South Africa Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Junior Account Manager

    17 hours ago


    Johannesburg, South Africa Evolution PR Full time

    **Duties include**: Autonomously managing a portfolio of clients’ PR accounts and meet the monthly activity targets per account. Providing strategic counsel to clients to aid their PR and wider marketing campaigns. Building relationships with existing and new clients. Building relationships with key media contacts. Must be equipped with an existing strong...


  • Gauteng, South Africa SDS Technical Services (Pty) Ltd Full time

    **Key Responsibilities** - Ensure that infrastructure at the client site is configured, installed, tested and fully functional - this will then enable the Customer’s Environment to perform at its optimum - Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail - Assist in...


  • Johannesburg, South Africa ADvTECH Support Office Full time

    At ADvTECH, we aim to BUILD and grow a high-quality organisation in education, training and placement that is widely recognised for passionate commitment and success in enriching people's lives and future. We aim to GROW a reputation for our ability to make a real difference to the people we serve, for our connectedness and partnerships with African and...


  • Johannesburg, South Africa Hutech Head Office Full time

    **_Position: Technical Sales Consultant _** **_Industry: Industrial Energy Industry_** **_Location: Johannesburg_** **_Salary: Market related - depending on qualification and experience_** **_Start: ASAP_** **_Period: Permanent _** **Introduction** Our client supplies industrial equipment to their clients and manages the installation, maintenance and...

  • Account Director

    6 days ago


    Johannesburg, South Africa Lewyll Communications Full time

    This is an opportunity to join a dynamic, full-service agency, driven by a team of go-getters, who are passionate about providing their clients with nothing but the very best levels of service excellence. They need to bolster their public relations client service team with a senior PR consultant at account director level, who has the ability to take...

  • Pr Account Manager

    3 days ago


    Johannesburg, South Africa TBWA South Africa Full time

    Magna Carta Reputation Management Consultants, one of South Africa’s largest and most established Public Relations firms (part of the TBWA SA Group), is hiring! Your job as Account Manager will be to work within the Consumer/Business PR teams on media relations, writing and editing of copy, distributing editorial content to journalists, client liaison,...


  • Johannesburg, South Africa The Recruiters Full time

    **Title**: **Senior PR Account Manager**: **Salary**: - 38000 **Description**: - Our client is an adaptive and agile full-service communications & PR agency - Due to their exponential growth they are currently looking for an experienced Consumer Account Manager who has solid experience working in a PR agency on medium and large clients. Experience working...

  • Pr Account Manager

    5 days ago


    Johannesburg, South Africa Ad Talent Africa Full time

    **Who are we**: A full service communications consultancy **Who are we looking for**:We are looking for a PR account manager with existing PR agency experience across corporate/B2B clients. **What will you do**: - support a portfolio of local and multinational clients. - be able to write - have a basic understanding of social media - liaise directly with...

  • Pr Writer

    2 weeks ago


    Johannesburg, South Africa Lewyll Communications Full time

    A strategic integrated communications agency is looking for an experienced writer to work on a large portfolio of clients, incorporating but not restricted to the following industry sectors: Business Technology and engineering Consumer FMCG Hospitality and tourism You need to be an independent thinker, who is also able to work in a team environment, as a...