Customer Service Team Manager

2 weeks ago

Cape Town, South Africa Ikusasa Recruitment Group Full time

Our client is looking for a customer service manager who has with 5 years’ experience in short term insurance industry with 2-3 years managing staff with an extensive knowledge of short Term Insurance to manage a team of service consultants

Salary R650 000-00 pa plus Incentives plus pension plus medical plus Incentives plus 13th Cheque

**Experience and Qualifications**
- Matric /Grade 12
- Business related qualification
- FAIS Credits qualification list.
- FAIS Regulatory examination for Representatives (RE5) and/or (RE1) for Key Individual
- Class of Business (Personal or Commercial)
- 5 Years' experience in Servicing (Short Term Insurance)
- 2 - 3 Years' experience in Managing staff in a short-term industry
- Extensive knowledge of the Short-Term Insurance Industry**Role Purpose**
- The Service Manager is responsible for the implementation of the strategic plan.
- To manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and reducing the risk of high loss ratio clients or high claimants to the business.
- The Service Manager is accountable for the Provincial Customer base, growth opportunities and specific demands.
- To ensure effective capacity management of available resources to achieve higher operational efficiencies.
- To ensure that the processes in the branches comply with legislative and process requirements.
- Achievement of required audit scores (branch effectiveness evaluation and critical risk evaluation).
- To work along with staff to enhance skills levels and create a healthy work environment. Contracting and achieving of training and development plans.
- Manage, monitor, and control the team's delivery on Service Level Agreements made with clients.
- Manage, monitor, and control the team’s execution of client requests, concerns, and queries.
- Act as an escalation point to the team in addressing and resolving client queries.
- Manage and monitor productivity relating to Key areas within the branch.
- Ensure team’s adherence to correct procedure and protocol when following up on and attending to queries.
- Analyse the Client Service processes and identify opportunities for improvements; implement improvements within the team.
- Identify and report process and system failures and enhancements to improve client experience.
- Update and maintain relevant standard operating procedures within the Client Service area, to ensure the maintenance of quality and consistency in service delivery and client experience.
- Ensure effective administration.
- Implement Corrective Action
- Manage transformation and employment equity.

**Salary**: R55,000.00 per month

Application Question(s):

- Do you have three years leading service consultants
- Do you have a RE1 and Re5 Qualification
- Have you worked in the insurance industry?

  • Customer Service Team Manager

    3 weeks ago

    Cape Town, South Africa Foundever Full time

    **What can we do for you?** **Salary and benefits**: - 16,000 - 19,000 Rand per Month plus Private Medical & Pension **Location**: - Waterfront Cape Town. **Working Pattern** - 40 Hours per week between 08:00 - 22:00 **Contract Type - **Permanent **Why work for Foundever?** **We want Team Leaders **to support the launch of our **first site in Cape...

  • Customer Service Team Manager

    2 weeks ago

    Cape Town, South Africa Foundever Full time

    **What can we do for you?** **Salary and benefits**: - 16,000 - 19,000 Rand per Month plus Private Medical & Pension **Location**: - Waterfront Cape Town. **Working Pattern** - 40 Hours per week between 08:00 - 22:00 **Contract Type - **Permanent **Why work for Foundever?** **We want Team Leaders **to support the launch of our **first site in Cape...

  • Customer Service Team Manager

    3 weeks ago

    Cape Town, South Africa Foundever Full time

    **What can we do for you?**: **Salary and benefits **- 16,000 - 19,000 Rand per Month plus Private Medical & Pension **Location **- Waterfront Cape Town. **Working Pattern** - 40 Hours per week between 08:00 - 22:00 **Contract Type - **Permanent **Why work for Foundever?**: **We want Team Leaders **to support the launch of our** first site in Cape Town**...

  • Customer Services Team Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Customer Services Team LeadRole PurposeAs the Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Services Team Lead role is to provide team leadership and functional operational excellence in...

  • Customer Service Team Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Foundever Full time

    What can we do for you?Salary and benefits: 16, ,000 Rand per Month plus Private Medical & PensionLocation: Waterfront Cape Town.Working Pattern - 40 Hours per week between 08:00 - 22:00Contract Type - PermanentWhy work for Foundever?We want Team Leaders to support the launch of ourfirst site in Cape Town and would love for you to be the founders of the...

  • Customer Service Team Manager – Financial Services

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionManage the local Customer Service team ensuring the development and delivery of a high quality and efficient customer service operation that limits reputation damage and meets the needs of the customer in line with business objectives, standards and regulatory requirements.Key Responsibilities Areas• Manage, coordinate and track the Customer...

  • Customer Service Team Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Foundever Full time

    What can we do for you?Salary and benefits: 16, ,000 Rand per Month plus Private Medical & PensionLocation: Waterfront Cape Town.Working Pattern - 40 Hours per week between 08:00 - 22:00Contract Type - PermanentWhy work for Foundever?We want Team Leaders to support the launch of ourfirst site in Cape Town and would love for you to be the founders of the...

  • Customer Service Team Lead

    2 weeks ago

    Cape Town, South Africa Silvertree Capital (PTY) ltd Full time

    Pet Heaven is renowned for its commitment to providing high-quality pet products and exceptional customer service. As a brand, Pet Heaven prioritizes the health and well-being of pets, offering a wide range of premium food, treats, toys, and accessories to cater to various needs and preferences. With a strong online presence and a user-friendly platform,...

  • Customer Service Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Team Leader.Requirements:Degree in Consumer behaviour, Communications, Business or equivalent – beneficial.2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential.Experience within the...

  • Customer Service Team Leader

    2 months ago

    Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Team Leader.Requirements: Degree in Consumer behaviour, Communications, Business or equivalent – beneficial.2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential.Experience within the...

  • Customer Service Team Leader

    4 weeks ago

    Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Team Leader.Requirements: Degree in Consumer behaviour, Communications, Business or equivalent – beneficial.2+ years in a customer service operational, team lead capacity in a Group Call Centre, Customer Interfacing, Customer Support Centre, or equivalent role - essential.Experience within the...

  • Customer Service Team Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Silvertree Capital (PTY) ltd Full time

    Pet Heaven is renowned for its commitment to providing high-quality pet products and exceptional customer service. As a brand, Pet Heaven prioritizes the health and well-being of pets, offering a wide range of premium food, treats, toys, and accessories to cater to various needs and preferences.With a strong online presence and a user-friendly platform, Pet...

  • Customer Service Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Dynamic Outsourced Solutions Full time

    Job Purpose: To oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Customer Service Advisors. 1. Skills & Competency Requirements Grade 12/NQF4 Proficient in at least 3 of the South African Languages including IsiXhosa. 3 years' experience as a Team Leader/ Supervisor Intermediate Computer Skills Team...

  • Customer Service Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Dynamic Outsourced Solutions Full time

    Job Purpose: To oversee and determine work requirements, monitor telephone calls, and coach and allocate duties to Customer Service Advisors.1.Skills & Competency Requirements Grade 12/NQF4Proficient in at least 3 of the South African Languages including IsiXhosa.3 years' experience as a Team Leader/ Supervisor Intermediate Computer SkillsTeam management...

  • Customer Service Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Role Duties and Responsibilities: Develop and implement customer service policies and procedures to improve overall customer experience Track and monitor key customer service metrics and report on performance to senior management Collaborate with other departments to identify and resolve any issues impacting customer satisfaction Implement strategies to...

  • Customer Services Coordinator Imports

    2 weeks ago

    Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...

  • X1 Team Manager

    2 weeks ago

    Cape Town, South Africa Sigma Connected Group Full time

    A bit more about the Opportunity...: **What Your Day-to-Day Will Look Like**: You’ll be working onsite and lead a team of advisors. You’ll be reporting into a Service Delivery Manager, and will be responsible to lead, guide, coach and support the team to achieve their KPIs. You will coach and develop your team to thoroughly unpack the customers situation...

  • Customer Services Coordinator Imports

    2 weeks ago

    Cape Town, Western Cape, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    Job PurposeEnsure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department's daily functions and procedures.Primary Job...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: DB 7495 **Consultant**: Dorei Barnes **Location**: Cape Town (Hybrid working environment) **Descriptions**: Assisting with high-level complaints Responsible for monitoring and managing reviews Overrides and approvals Maintain and improve the customer experience (properties and guests) Take ownership of customers’ issues and follow...

  • Customer Service Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Tzurtech Full time

    I am looking for experience Customer Service Team Leaders with UK call centre experience. Previous Team Leader experience of at least 3+ years in a customer service environment UK energy sector experience a plus Ensure that the team meets and exceeds client SLA's A Player mindset with great leadership skills(coach, support the team) Ensure levels of quality...