Hotel Reservations Consultant
5 months ago
Job Purpose: The Reservations Consultant plays a pivotal role in ensuring seamless booking processes and exceptional guest experiences. With a keen eye for detail and a commitment to excellence, you'll contribute to our client's reputation as a premier destination for travelers seeking unparalleled service and hospitality.
Roles and Responsibilities:
- Utilize the OPERA reservations system to accurately interpret guest accommodation needs and maximize room occupancy.
- Collaborate with various departments to ensure guest preferences are met with precision and contribute to a highly professional environment.
- Respond to inquiries promptly and generate accurate quotations within specified time frames.
- Maintain complete and accurate records of all booking details and correspondence.
- Coordinate efforts between reservations and other department teams to ensure personalized service delivery.
- Assist in the orientation of new employees and support positive employee engagement initiatives.
- Adhere to policies, processes, and standards governing reservations while identifying opportunities for quality improvements.
- Meet financial targets including occupancy, average daily rate, and upselling.
- Assist in maintaining hospitality spaces and facilities to ensure impeccable conditions for guests.
- Ensure compliance with legal and safety measures to protect guests and employees.
Job Requirements:
- ** Minimum of 3 years of experience in hospitality reservations operations, preferably in a luxury hotel setting.**:
- ** Proficiency in the OPERA reservations system and MS Office suite.**:
- Degree or equivalent in Hospitality Management/Leadership preferred.
- Strong communication skills in English.
- Ability to anticipate guest needs and think creatively to meet them.
- Demonstrated ability to work independently and maintain confidentiality.
- Commitment to exceptional service and continuous improvement.
- Impeccable grooming and presentation.
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