Operations Assistant
2 weeks ago
Job Title: Operations Assistant - 4* Hotel - Umhlanga
Are you passionate about the hospitality industry and ready to embark on a rewarding career? We are currently seeking a skilled and enthusiastic Operations Assistant to join our cleints team at a prestigious 4-star hotel in the beautiful coastal town of Umhlanga.
As an Operations Assistant, you will play a crucial role in ensuring the smooth functioning of our clients hotel's daily operations and delivering exceptional guest experiences. If you are a proactive individual with excellent organizational and communication skills, we want to hear from you
**Responsibilities**:
- Assist with front desk operations, including guest check-ins and check-outs, responding to inquiries, and providing information about hotel services and facilities.
- Handle reservations and booking processes efficiently, ensuring accuracy and maintaining up-to-date records.
- Collaborate with various hotel departments to coordinate guest requests, ensuring prompt and satisfactory resolutions.
- Support administrative tasks such as record-keeping, report preparation, and office supply management.
- Liaise with other departments to ensure seamless coordination and cooperation for efficient hotel operations.
- Assist in organizing and executing events, conferences, and meetings, ensuring smooth logistics and guest satisfaction.
- Maintain compliance with safety and security procedures, actively monitoring the premises and promptly reporting any incidents or concerns.
- Handle basic financial transactions, such as processing guest payments and managing petty cash.
**Requirements**:
- Previous experience in a similar role within the hospitality industry is preferred.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent verbal and written communication skills.
- Exceptional customer service and interpersonal skills.
- Attention to detail and ability to work under pressure.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A positive attitude and a willingness to learn and grow within the company.
Join our clients dedicated team and be a part of a vibrant and thriving hotel environment. They offer competitive compensation and benefits packages, along with opportunities for professional development and advancement.
To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you would be a great fit for the Operations Assistant position. We are looking to fill this position as soon as possible.
We appreciate all applicants, but only those selected for an interview will be contacted.
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