Client Services Administrator
2 weeks ago
**Main Purpose of the Job**:
The Billing & Client Services Department currently has a vacancy for a Client Services Administrator who will be responsible for providing support to all Mweb customers with the purpose of information sharing, accurate and timeous processing and resolving of billing, client service and admin related queries whilst ensuring and maintaining quality and cost effectiveness.
**Job Output**:
- Liaise with and provide billing support to customers - both verbal and written
- Effectively resolve client queries
- Accurate processing of upgrades, downgrades and cancellations
- Adjustments of billing and credit locks
- Accurately recording, updating and changing customer information on business systems
- Preparing daily statistical reports
- Reconciliation of accounts
- Dealing with 3rd party parties
- Ad Hoc functions
**Skills and Competencies**:
- Excellent written/verbal communication skills
- Deliver fast, professional support
- MWEB Product Knowledge
- Customer Service focused
- Assertiveness
- Tact and ability to negotiate
- Listening and questioning skills
- Strong administration skills are essential
- Troubleshooting skills
- Team orientation
- Objection handling
- Able to respond dynamically to change
- Attention to detail
- Numerical skills
**Qualifications**:
- Matric
- Computer Literate (MS Excel/MS Word and MS Outlook)
- Basic accounting knowledge would be advantageous
**Experience**:
- 3-5 years Customer Service experience in a customer support environment
- Experience in a Customer Contact Centre with regards to accounts and billing
- Administration experience is a highly recommended
-
Client Services Administrator
2 days ago
Southern Suburbs, South Africa Conova Full timeOur client, based in Cape Town’s southern suburbs, is looking to hire a Client Services Administrator to provide effective administration and communication between the company and its stakeholders. This will involve ensuring smooth, accurate and efficient flow of investment operational data and information in order to meet clients’ investment...
-
Administrator: Service
19 hours ago
Northern Suburbs, South Africa Mustek Full time**Purpose**: To ensure that general service administration within the workshop is well maintained, and to ensure that all multinational repair and SLA set targets are meet as per requirements. **Responsibilities**: Accountabilities include, but are not limited to: - Follow up on all incoming and active repair Jobs. - Follow up on all multinational active...
-
Customer Service Team Manager
1 week ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThis role will be accountable for the successful output of the following performance areas: **Manage daily operations**: - Supervise, lead and performance manage a team of agents - Drive and manage client service objectives and call times - Ensure correct procedures are followed and give direction to employees on what to do and how to improve - Support...
-
Northern Suburbs, South Africa Tenacity Financial Services Full timeGrab this opportunity where you will be given the chance to study and work **AT THE SAME TIME**! We are offering a 12 month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Contact Centre...
-
Client Support Administrator
1 week ago
Southern Suburbs, South Africa Merand Corbett & Associates Full timeWestern Cape, Southern Suburbs - R26 000 - R28 000 Client Support Administrator required for an established company within the financial services industry. **Key responsibilities**: - Providing excellent customer service to clients and, stake holders - Updating and maintaining client data - Conforming to the company’s AML procedures and guidelines -...
-
Client Support Administrator
19 hours ago
Southern Suburbs, South Africa Merand Corbett & Associates Full timeWestern Cape, Southern Suburbs - R26 000 - R28 000 Cost To Company Client Support Administrator required for an established company within the financial services industry. **Key responsibilities**: - Providing excellent customer service to clients and, stake holders - Updating and maintaining client data - Conforming to the company’s AML procedures and...
-
Portfolio Administrator
7 days ago
Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full timeWestern Cape, CPT - Northern Suburbs - R 10000 - R 15000 Monthly Basic Salary (Market related, Negotiable) N/Subs Well established company operating in Group Risk channel requires the services of an experienced Administrator with previous exp in Portfolio / Fund Administration - N/Subs Well established company operating in Group Risk channel requires the...
-
Client Retention Officer
20 hours ago
Northern Suburbs, South Africa DYKES VAN HEERDEN Full time_“Client retention officer” needed in the Northern Suburbs of Cape Town. _ - **Duties and responsibilities**_:_ - Maintain and strengthen client relationships, including current clients, current estate agents and current bond consultants;_ - Building brand awareness;_ - Develop PR strategies, organise PR campaigns/events and expand existing campaigns;_ -...
-
Sales Administrator
19 hours ago
Northern Suburbs, South Africa MWeb Full time**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support. **Job Output**: Provide administrative support to the Sales Contact Centre Team, to meet minimum performance...
-
Operations Administrator
19 hours ago
Northern Suburbs, South Africa Dante Personnel Full timeWestern Cape, Northern Suburbs - R 15000 - R 20000 Monthly Operations Administrator Kraaifontein R15 000 - R20 000 **Our Client in the logistics industry is looking for a Operations Administrator to join the team** **Administration Duties**: Data Capturing Fuel Administration Filing Reporting Leave Administration Driver Queries Time & Attendance...
-
Call Centre Manager
19 hours ago
Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full timeWestern Cape, CPT - Northern Suburbs - R 40000 - R 52000 Monthly Basic Salary (Negotiable) N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - N/Sub Cape Town Manager needed for a Call Centre in Fin / Insurance administration and correspondence - Matric or equivalent - 6 -8 years' experience in the...
-
Administrative Assistant
1 week ago
Northern Suburbs, South Africa Helderberg Personnel Full time**Cape Town - Milnerton**:An established manufacturer of steel pumps is seeking to appoint an Administrative Assistant at their Milnerton branch. administrative assistant **Key Responsibilities**: - Telephone and Reception duties: Screening of calls, accurate message-taking skills, handling of general enquiries - Assist walk-in customers with a welcoming...
-
Fraud Agent
2 days ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to ensure that the departmental fraud prevention objectives are met. To manage, mitigate and prevent any fraudulent activity by being vigilant, meticulous and attentive. You will be required to deliver superior client services. - Detect and minimize fraudulent account activity - Timeously working disputes to meet statutory...
-
Supervisor - Financial Services
19 hours ago
Northern Suburbs, South Africa Communicate Recruitment Full timeMy client specialises in fund administration with a presence across the globe. Significant growth opportunity with exposure to offices internationally. Lead a team of Accountants, administer their submissions, manage audits, and assess financial reporting. Manage distribution notices Perform reconciliations Review accrual calculations Review expense...
-
Fund Administrator: Pss
4 days ago
Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full time**Role purpose** This role focuses on the performance of controls to ensure accuracy, quality and efficiency relating to instrument pricing. Analyse and validate security-valuation exceptions arising daily through exception management process in an automated middleware solution. **Specific duties/Key Outputs and Responsibilities**: - Analyse and clear...
-
Dialler Administrator
19 hours ago
Northern Suburbs, South Africa Pepkor Payments & Lending Full timeThe Dialler Administrator is responsible for overseeing the smooth functioning of the Dialler system within the Contact Centre Operations. This includes overseeing campaign loads, dialing frequency, dialing attempts and continuous dialing optimization. The Dialler Administrator will be responsible for ensuring there is a constant workflow for Contact Centre...
-
Fund Administrator: Pss
2 weeks ago
Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full time**Role purpose** This role focuses on the performance of controls to ensure accuracy, quality and efficiency relating to instrument pricing. Analyse and validate security-valuation exceptions arising daily through exception management process in an automated middleware solution. **Specific duties/Key Outputs and Responsibilities**: - Analyse and clear...
-
Branch Administrator
7 days ago
Northern Suburbs, South Africa Bridgena Barnard Personnel Group Full timeWestern Cape, CPT - Northern Suburbs - R 10000 - R 14000 Monthly Basic Salary (Market related, Negotiable) N/Subs R12000 per month neg Retail Administrator needed for a Branch in the area. You need experience in Invoicing, Creditors and Stock recons N/Subs R12000 per month neg Retail Administrator needed for a Branch in the area. You need experience in...
-
Dealership Payroll Assistant
1 week ago
Northern Suburbs, South Africa SydSen Recruit Full timeDealership Payroll Assistant / Administrator - N1 City - Cape Town Our client in the Automotive Industry is hiring a full-time **Payroll Assistant / Administrator** who will be based at their Offices near **N1 City, Cape Town.** The successful individual will assist the payroll department in all aspects of weekly payroll and monthly commissions for...
-
Late Stage Collections Agent
19 hours ago
Northern Suburbs, South Africa Tenacity Financial Services Full timeThe main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives. **Main Activities**: **Outbound SLA and work queues** - Servicing outbound calls effectively - Achieve daily collections targets and monthly KPA targets **Payment Negotiations** - Effective...