Facility Review Advisor
5 days ago
Company Description
OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.
Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of friendly ‘gees’, this could be the career opportunity you’ve been looking for.
**Job Description**:
Take inbound calls and assist clients in an efficient and professional way and within quality standards that are in place and in accordance with the values of OUTsurance. Facility Review advisor is responsible for retaining an existing client and making sure the client is happy and satisfied with their policy and premiums. Negotiate and make relevant policy adjustments in line with the product pricing and initiate proactive opportunities to upsell on existing policies
**Qualifications**:
- Minimum Matric qualification or equivalent qualification
- FAIS accreditation is essential
- Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced
Additional Information
**Required Competencies & Personal Attributes**:
**Competencies**
- Sales and/or Client service oriented
- Attention to detail/Quality oriented
- Client Care Inbound or Sales experience will be beneficial
- Previous call centre experience - preferably in a sales or retention environment
- Resilience
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Ambitious
- Driven
- Highly motivated
- Customer service enthusiasts
**Skills**:
- Selling skills
- Interpersonal and communication skills
- Extensive sales experience is essential
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning
**Additional information**:
- We are looking for ambitious, highly motivated and driven Customer Service enthusiasts
- In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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