Facilities Manager

4 months ago

Centurion, South Africa Ability Recruitment Full time

**Job Information**:
Industry

**Real Estate/Property Management***

Work Experience

**4-5 years***

Currency

**ZAR***

City

**Centurion***

Province

**Gauteng***

Country

**South Africa***

Postal Code

**0014**

The Residence Manager is a high-pressure role that is involved in many aspects of the business, and essentially responsible for leading the Residence staff in managing standards, costs and efficiencies of the facilities. The role includes:

- Facilities Management - Quality Management, Housekeeping, Security, Health & Safety, Maintenance, Environmental Management
- Utilities Management - Consumption and Billing; Environmental Management
- Implementing Policies and Procedures and Standard Operating Procedures
- Staff Management - IR, Overtime, Motivation,
- Budgeting and expenditure control - Operational and Capital; Procurement; Profit & Loss
- Contractor/Supplier/Service Provider Management - Sourcing, Negotiating, and establishing & managing Service Level Agreements (SLA’s)
- Managing of extra in-house business tenants (Salons, Canteens, ) - Sourcing, Negotiating, and establishing & managing SLA’s
- Facilities Management
- The Residence Manager is responsible for all facilities management at the residence. This entails
- Ensuring that quality standards are set and maintained equally at the residence to ensure a uniform way of doing things. It is required that periodic standards inspections are conducted and reports submitted, which staff can use to rectify shortcomings.
- Implementing Housekeeping standards, policies and procedure. Stock control and general housekeeping cost Determining the most efficient and best housekeeping practices. Manage Sanitation Bin & Pest Control SLA’s with service providers.
- Implement Security standards, policies and procedure. This involves studying incident investigations, risk assessments, determining training requirements, and striving for best practice and a safe and secure Incident reports and investigations also need to be reviewed by the Operations Director as and when they occur.
- Determining the requirements for security systems, and managing service providers
- Implementing and managing a Health & Safety Policy, Procedures, and Management System. As with security, incident reports need to be studied and investigations requested where necessary. If required, conduct or assist with
- Liaising with Maintenance Manager on all maintenance issues and
- Have a good understanding of plant and
- Ensure lift and HVAC maintenance contracts are in place and SLA’s adhered
- Ensure gardens are maintained, whether in-house or by
- Transportation Services Management
- Food and Beverage Services Management
- Utilities Management
- Further to facilities management, the Senior Residence Manager is responsible for Utilities Management, including:

- Monitoring electrical and water consumptions at all
- Implementing energy saving
- Coaching staff on understanding and managing utility
- Understanding Heat Pump Systems, Air Cons, and liaising closely with the Maintenance Manager and staff on maintaining these
- Monthly reporting on
- Understanding municipal rates structures and aiming to ensure the residence is on the best, yet correct, Dealing with municipalities, and/or guiding Duty Managers with resolving municipal bill problems. Building good relationships with contacts within the municipality. Sourcing municipal consultants to resolve issues.
- Assessing monthly municipal bills, and taking necessary action to resolve
- Policies & Procedures
- The Residence Manager is responsible for implementing all operational related policies and procedures. These policies then need to be reviewed periodically.
- Staff Management
- All residence staff report into the Residence Manager. Amongst other activities, the Residence Manager are very involved with:

- Residence staff and the Duty Managers report to the Residence Manager, and liaise continuously with the Residence Manager who is required to guide and assist them where necessary, and ultimately lead and grow the residence
- Recruiting of new staff
- Conducting performance reviews on all staff
- Responsible for all Industrial Relations responsibilities
- Determining optimum staff levels, and staffing of residence (both new and existing residences).
- Monitoring salaries versus budgets, paying attention to overtime costs and casual
- Assisting HR with motivation
- Advising, assisting, guiding and coaching residence staff on best
- Liaising with the HR Managers on all staffing
- Working closely with the Training & Development Specialist in determining skills gaps and training requirements, and developing training manuals. Also, ensuring that all legal and Health & Safety required training is identified and implemented
- Reporting
- The Residence Manager is responsible for reporting to the executives on the performance of the residence operations monthly, including staffing, security, health & safety, housekeeping, and u

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