Service Consultant
2 weeks ago
**BRIEF OVERVIEW OF THE ROLE**
**Query and service request management**
- Regular and frequent updates to clients as per standard operating procedures (SOP)
- Adhere to escalation management processes and procedures Quality Standards
- Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined by
- Ensure compliance on all operational processes
- Identify system and process inefficiencies, make recommendations for improvement, as required.
**Customer Satisfaction and Relationship Management**
- Establish and build relationships with all relevant client contacts and internal stakeholders reporting
- Internal reporting to the supervisor when required e.g. weekly reporting on cancellation / termination requests received, ticket exceptions etc.
**Behavioural**
- Remain calm under pressure.
- Logical thinker.
- Methodical work ethic
- Meticulous - attention to detail
- Client centric attitude.
**EDUCATION AND QUALIFICATION REQUIREMENTS**
**Minimum Requirement**
- Matric
- Minimum 1 year tertiary Diploma / Certificate
- Client services training, advantageous
- ITIL Foundation certification advantageous
**Experience**:
- All experience in the Mobile sector
- 2 - 3 years’ experience within a service assurance role
- 2 - 3 years’ experience in a client facing role
- Experience in client facing service, quality assessment role
Ability to commute/relocate:
- Rustenburg, North West: Reliably commute or planning to relocate before starting work (required)
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