Field Service Consultants

6 months ago

Rustenburg, South Africa Air Liquide Full time

**How will you CONTRIBUTE and GROW?**:
The Field Service Consultant is responsible for managing customer relationships to ensure customers receive value and Return on Investment from Healthcare products and services. Recognizing opportunities for cross-selling and up-selling through regular contact, including face to face visits, and monitoring of customer needs.

The Field Service Consultant will also be responsible for coordinating all the documentation required to ensure customers pay timely, plus resolving payment queries in their assigned geography or customer base.
**KEY RESPONSIBILITIES**
- Identifying opportunities and setting up meetings with other divisions and/ or stakeholders in current customer accounts.
- Acting as a strategic advisor to all appropriate stakeholders within a customer account through continued research and detailed analysis to understand and anticipate customer needs.
- Following up and monitoring customer queries and complaints through effective interdepartmental communication to ensure timeous resolution.
- Establishing open communication channels between the customer and relevant departments within HC to ensure customer satisfaction.
- Prospecting on a consistent basis through networking to obtain appointments with appropriate stakeholders.
- Conducting effective preparation for appointments and engaging in continuous research on: Customer needs and options, current market position and industry opportunities and challenges.
- Following the HC sales engagement process in all interactions, including both telephonic and face-to-face meetings.
- Setting-up and executing meetings with customers to diagnose needs, create value and present solution offerings.
- Defining customer needs for internal approval.
- Communicating price increases timeously and effectively to customers.
- Conducting and performing Cylinder Audits.
- Conducting and reporting on Customer Satisfaction Surveys.
- Recording near misses.
- Tracking and assisting with collection of customer payments within defined payment windows (Debtor Days).
- Contributing to monthly sales related reports.
- Reporting on contributor activity and information.
- Tracking sales performance against targets.
- Engaging in consistent research to build a thorough knowledge and understanding of territory, current industry, market and competitor trends and developments.
- Monitoring and researching development and changes in assigned territories.
- Engage in continuous learnings to exhibit a thorough understanding of HC products and solutions.
- For each hospital, reconcile all invoices and to the PoDs, check consistency and accuracy and request for correction to solve any discrepancy.
- Ensure Hospital PO’s are fully aligned with the Invoices.
- Prepare hospital packs: PO, invoices and PoDs to be communicated and delivered to each hospital.
- Visit each hospital on a monthly basis with all the invoices and PoDs for the hospital and ensure they are signed off for payment and obtain the payment remittances.
- Follow up on payments with both the hospital and ALEBS, and ensure accuracy of the clearing of the Account Receivables
- Update on contact persons at Hospital on a regular basis.

**__________**:
**Are you a MATCH?**:
**Educational requirements**
- Sales and Marketing Degree/Diploma or Engineering
- Matric (Senior Certificate)

**Experience**
- 3 years minimum sales experience in gas or related industry
- Valid driver's license

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

  • Field Service Technician

    6 months ago

    Rustenburg, South Africa Tryon Consultancy Full time

    Senior Certificate (Grade 12 or N3). - Minimum N4 Certificate in Instrumentation / Electrical Engineering. - Experience as a Field Service/Instrumentation Technician required. - Trade Test and or National Diploma (Advantageous) - Clear criminal record. - Mechanical installation of New Equipment. - Commissioning of New Equipment. - Calibration of New and...

  • Readvertisement Service Supervisor Field Service

    7 months ago

    Rustenburg, South Africa Barloworld Equipment Full time

    **Key Output** - Achievement of cost centre financial targets and Key Performance Indicators - Resolve internal customer queries - Effective control of cost centre expenses and WIP - Ensure effective communication between team and management - Ensure service work is carried out in compliance with quality standards (OEM Guidelines) - Achievement of a team...

  • Readvertisement Service Supervisor Field Service

    7 months ago

    Rustenburg, South Africa Barloworld Equipment Full time

    **Key Output** - Achievement of cost centre financial targets and Key Performance Indicators - Resolve internal customer queries - Effective control of cost centre expenses and WIP - Ensure effective communication between team and management - Ensure service work is carried out in compliance with quality standards (OEM Guidelines) - Achievement of a team...

  • [Only 24h Left] Field Service Engineer

    2 months ago

    Rustenburg, South Africa Hitachi ABB Power Grids Full time

    You as a Field Service Engineer will be part of Hitachi Energy business based in Modderfontein, South Africa. You will be executing service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines. Delivering excellent customer service to satisfy customers. In close co-operation with customer and other...

  • Field Service Technician

    6 months ago

    Rustenburg, South Africa McCarthy Consulting Full time

    OPPORTUNITY FOR YOUNG / NEWLY QUALIFIED CANDIDATES COMPETENCIES REQUIRED: - Trade Test or National Diploma or N5/N6 in electrical / instrumentation/ Mechanical Engineering - S1 - S4 (P1 and P2) in Electrical Engineering or Instrumentation diploma. - Field Service background advantageous - Valid Drivers License RESPONSIBILITIES: - Mechanical and...

  • Field Service Engineer

    1 month ago

    Rustenburg, South Africa Hitachi Vantara Corporation Full time

    Description You as a Field Service Engineer will be part of Hitachi Energy business based in Modderfontein, South Africa. You will be executing service work according to agreed workflows and in accordance with Hitachi Energy standard processes and safety guidelines. Delivering excellent customer service to satisfy customers. In close co-operation with...

  • Service Consultant

    6 months ago

    Rustenburg, South Africa Santam Full time

    Career Opportunity A position has become available for a service consultant in the Broker Services department in Rustenburg. About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number...

  • Service Consultant

    2 months ago

    Rustenburg, South Africa Health Solutions Full time

    **Introduction** - Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by...

  • Service Supervisor Field Service Global Grade 10

    3 months ago

    Rustenburg, South Africa Barloworld Equipment Full time

    **Key Output** - Achievement of cost centre financial targets and Key Performance Indicators - Resolve internal customer queries - Effective control of cost centre expenses and WIP - Ensure effective communication between team and management - Ensure service work is carried out in compliance with quality standards (OEM Guidelines) - Ensure outputs of service...

  • Financial Services Sales Consultant

    1 month ago

    Rustenburg, South Africa Octogen (Pty) Ltd Full time

    **Join the Octogen Family as a Financial Services Sales Consultant!** **Why Join Us?** At Octogen, we’re on a mission to empower our clients to achieve financial well-being. As a Financial Services Sales Consultant, you’ll be the essential link connecting clients to the solutions they need to break free from debt and breath again with...

  • Sales Consultant

    3 months ago

    Rustenburg, South Africa Competence SA Full time

    **Sales Consultant - Mining, Rustenburg** **Company Overview**: Our client is a leading **industrial chemical manufacturing** firm. They have a vacancy for an experienced B2B Sales Consultant to grow the business in the industrial and mining sectors. **Key Responsibilities**: - Prepare action plans and schedules to identify specific targets and to project...

  • Product Consultant

    6 months ago

    Rustenburg, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant** in **NW-Rustenburg **to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant, you will be responsible for**: - Administration - Shelf Health - Implementation of...

  • 80 Hour Service Consultant

    2 months ago

    Rustenburg, South Africa Nedbank Full time

    Requisition Details & Talent Acquisition Contact- REQ 136745 - Twanette Coetser- Closing Date - 15 November 2024**Cluster & Location** - Total Business Banking and Retail - Consumer Channel- Rustenburg, North West Province- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**80 Hour Service Consultant** **Job Purpose** - To...

  • Sales Consultant in Store

    6 months ago

    Rustenburg, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in Rusternburg **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Sales acumen - Marketing principle...

  • Sales Consultant in Store

    6 months ago

    Rustenburg, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in** NW** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen - Marketing...

  • Sales Consultant in Store

    7 months ago

    Rustenburg, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in **NW-RUSTENBURG** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen -...

  • Field Sales Representative

    6 months ago

    Rustenburg, South Africa Optential Consulting Full time

    **Signal Hill Products is looking for a Field Sales Representative** **Position/Title: Field Sales Representative** **Reports Too: Regional Sales Manager** **Function: Sales** **Area: North West** **Number of Reports: 0** **Overall Responsibility**: The Field Sales Representative is tasked with new business in the region, as well as maintaining and growing...

  • Beauty Consultant

    3 weeks ago

    Rustenburg, South Africa Shoprite Group Full time

    Closing Date - 2024/12/11 - Reference Number - SHO241204-7 - Job Title - Beauty Consultant - Job Type - Permanent - Location - Country - South Africa - Location - Province - North-West - Location - Town or City - Rustenburg - Purpose of the Job Are you passionate about beauty and skincare? Medirite Plus Platinum Junction is looking for a dedicated Beauty...

  • Senior Financial Consultant

    3 weeks ago

    Rustenburg, North-West, South Africa Info Personnel Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Financial Consultant to join our team at Info Personnel. As a key member of our financial services division, you will play a vital role in providing expert advice and guidance to clients.

  • Service Consultant

    2 months ago

    Rustenburg, South Africa Santam Insurance Full time

    You made it. Here we ensure we receive all your documents to get you onto our payroll system. Our recruitment process Advertise Step 1 Our vacancies are advertised between 3-5 days depending on the market availability of the skills required. Our recruitment process Step 2 Could take a couple of days depending on the volume and the screening process,...